We're sorry. We'd like to ask you to contact our customer service so we can speak to you about this.
Is your product damaged? We pack up our product was well as possible, but your product may unfortunately get damaged during delivery. We're happy to solve this for you! Fill out the return form within 30 days or return your product at one of our stores. Clearly state that your product was delivered in damaged condition and tell us your preferred solution, so we can do the best we can to help you. Of course, the normal return process applies here. This means that we pick up big or heavy packages, and returns are always free.
You're expecting a package, but it hasn't been delivered by us. That's a bummer, but don't worry. Check the following first:
- Check the Track & Trace code of the package Check whether the time slot indication of the shipment has changed on the Track & Trace page via this link.
- Check the delivery address Did you enter the correct delivery address?
- Check your mailbox Have you received a not-home notification? It's possible that the package was delivered to your neighbors, or the delivery driver may have planned a new delivery moment. If you still don't receive your package despite this, please contact our Customer Service.
Keep an eye on your Track & Trace to see the most up-to-date information about your delivery. Ordered today, delivered tomorrow. That's our promise and you can trust in that. Do things ever wrong? Well, almost never. In the exceptional case things do go wrong, we'll do everything we can to deliver your package as soon as possible.