That is possible. We'll just put your package near the front door. We can take your old product with us when you put it outside for us. Would you rather make a new appointment? No problem. Please contact our Customer Service.
Most pickup points and post offices are open as usual. When you order via our website, you'll see all opening hours of your favorite pickup points.
Yes, you can simply order your product online and choose to pick it up in the store on a specific day.
Symptom-free delivery Does someone in your household have symptoms such as a cough, cold, or fever? Make sure not to order until everyone in your household hasn’t shown any symptoms for at least 3 days. Did you already order? Please contact our customer service to plan a safer delivery moment.
To make sure the installation can be done as quickly as possible, we've gathered extra tips for the preparation.
Yes. We keep 1.5 meters away and our delivery drivers sign for delivery themselves.
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.
Products with additional connection services
For some products, we offer additional connection services. Extra hygienic measures apply to ensure safe delivery. We'll explain this in videos:
Yes, our promise still is 'ordered today, delivered tomorrow'.
Yes, but not for all our products. We do this for the safety of our customers and our installers. You can still order these products and we'll also also deliver to just over the threshold of your front door. To help you connect your new product yourself, we've listed DIY tips from our installers. If we offer additional services, you'll see that option on the product page.
We always try to deliver delayed packages within 3 days. Usually, they arrive the next day. Still haven't received your package 3 days after your original delivery day? Please contact our Customer Service.
We'll do everything we can to deliver your order as quickly as possible. Via the Track & Trace link from your shipping confirmation, you can keep an eye on when your order will be delivered exactly. No worries, it's on its way.