Gift cards and vouchers

Back to customer service

We can't make any promises, but maybe we have something registered. Please contact our customer service.

Unfortunately, it's not possible to redeem a discount code or gift card after you've placed an order. If the package hasn't left our warehouse yet, you can cancel the order under 'My orders' in My Coolblue. Place your order again and use the discount code or gift card.

Yes, those are our gift card conditions. They state that your gift card is valid for 3 year, so you'll have to redeem it within that time. It's not possible to extend your gift card.

Yes! You can buy our gift card online or in the store. You can choose from different amounts.

You can find the expiration date in the email with the voucher code or on the gift gard itself. Did you receive the gift card as a gift? We can use the code on your gift card to find out how much money is on it. Please contact us and we'll check it for you.

During checkout, click "Redeem gift card" as your payment method. Enter your code(s) here. You can also use your gift card in our stores. Make sure you use the gift card at once, or the remaining amount will expire.

Yes. We won't transfer the money back to the gift card, but we'll put it in your account as store credit.

You can easily register your return via the online return form.

Check your gift card or the email with the gift card code to see if:

  • you met the minimum order amount;
  • the gift card has expired.

What if your gift card should work, but the error notification still pops up? Contact us or send us an e-mail with explanation and a screenshot. This is the fastest way for us to help you.

You can only spend your gift voucher in one go. Did you only save the code of the gift card and do you want to know what its value is? Please contact us or send us an email. We can use the code on your gift card to find out how much money is on it.

You can pay with EcoCheques in our Belgian stores.

  • Large products (such as washing machines, fridges, freezers, and dishwashers) can be ordered in our stores and paid for with EcoCheques. We'll plan a free delivery appointment right away as well.
  • You can place small EcoCheque products (such as smart lights or thermostats) in your online shopping cart. Choose the option to pick up your product in one of our stores. Pick up the product and pay for it with your EcoCheques.

© 1999 - 2020 - Coolblue N.V.
Customer rating: 9.2 / 10 - 6,834 reviews