Place your products in your shopping cart with the green button. If you use your My Coolblue account, the process will be extra fast because we already know you. Don't have an account? You can still order from us, of course. You'll just have to enter some more information.
Yes. We won't transfer the money back to the gift card, but we'll put it in your account as store credit.
You can easily register your return via the online return form.
That depends on whether we've already shipped your order or not. Please contact our customer service. We'll check if we can change the address of your package.
Delivery via bpost Did you already receive an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost point instead of an incorrect address at the last minute. You can do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only apply this trick if the postman hasn't started his round yet.
You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.
As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.