Coolblue

Payment failed or declined

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Oh no! That's not supposed to happen. Has the amount been taken out of your account multiple times even though you only placed one order? You'll get your money back as soon as possible, of course. The money should be back within 3 days. Promise.


We check all payments made with a credit card or PayPal for fraud. Unfortunately, we can't tell you why. We don't suspect you're committing fraud, of course, but we have to keep our payment check methods a secret.

Your order is canceled automatically and we won't charge you anything. Do you still want to receive your order? Order again and select Bancontact or bank transfer as your payment method.


Check whether the money was transferred.

  • It's best to wait an hour. Because our payment platform is busy, a payment can sometimes get delayed. It can take up to one hour before you receive your order confirmation. Still didn't receive an order confirmation after one hour? The fastest way to help you is via email. Email us a screenshot of your bank statement showing the transaction number and we'll send your order confirmation.
  • Make sure to also check your spam inbox, sometimes the order confirmation ends up there.
  • Was the money not transferred? In that case, the payment failed. You can place your order again.

Sometimes, it takes a little longer for our website to register a payment. It can take up to one hour before we receive payments. Check whether the money was transferred from your bank account.

  • What if the money was transferred, but you didn't receive anything yet? It's best to wait for a little while. Still didn't receive an order confirmation after one hour? The fastest way to help you is via email. Email us a screenshot of your bank statement showing the transaction number and we'll look up your payment.
  • Was the money not transferred? In that case, the payment failed. You can place your order again.

We always check credit card payments for fraud. We think it's important to protect our customers from fraudulent payments.




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Customer rating: 9.2 / 10 - 6,834 reviews