Sorry, sorry, duizendmaal sorry. Klanttevredenheid is een echte obsessie voor ons. Maar soms slaan zelfs wij de bal volkomen mis. En daar ben jij dan de pineut van. Dat mag natuurlijk niet gebeuren.

Now what?

  • We're happy to resolve your complaint. This is easiest if you contact our Customer Service. We're available via phone,email, Twitter, and Facebook. every day until 23:59.
  • Not satisfied with your answer? Go big and address our Customer Service manager. You can email him or send a letter to the address below. You'll get an answer within 3 working days. Coolblue N.V. Attn. R. Willemsens Borsbeeksebrug 28, Gebouw 5 2600 Berchem.
  • Wasn't he able to help you to your satisfaction? You can always submit your complaint to the FOD Economie, K.M.O., Middenstand en Energie.. You can also submit your complaint to the arbitration committee via the Belgian ODR Platform.


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