You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.
You can easily register your return via the online return form.
Coolblue isn't afraid of difficult questions, so please ask them. We won't bite.
You can call us on (+32)03 808 27 00.
You can send an email to firstname.lastname@example.org.
You can write a letter to: Coolblue Borsbeeksebrug 28, Gebouw 5 2600 Berchem België
You can visit one of our stores.
Our company number is BE 0867 686 774
You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.
With the same service as our other products:
Large products We deliver large products up to the threshold that gives access to your home. Isn't that on the ground floor? We'll deliver the product up to the fourth floor if there are stairs. If your building has an elevator, we can reach any floor. We offer an extra connection service for a number of white goods products. The price for this service ranges from € 9.95 to € 29.95.
Pickup in store Unfortunately, you can't pick up your Second Chance product in the store.
A Second Chance product is a product that was returned or exchanged by a customer. We've checked the state of the product ourselves. Can we make you happy with a Second Chance product? You'll get a nice discount.
Ordering a Second Chance product is almost the same as ordering a new product. Ordered today before 23:59, delivered for free tomorrow applies here, too. You get a 2-year warranty and can return your product for free within 30 days.
You can find all our Second chance products here.
Monday until Friday 08:00 until 23:59, Saturday 09:00 - 23:59. Closed on Sundays.
Our Customer Service is closed or has different opening hours on the following days:
That depends on whether we've already shipped your order or not. Please contact our customer service. We'll check if we can change the address of your package.
Delivery via bpost
Did you already receive an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost point or parcel locker instead of an incorrect address at the last minute. You can do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only apply this trick if the postal worker hasn't started his round yet.