You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

You can easily register your return via the online return form.

Coolblue isn't afraid of difficult questions, so please ask them. We won't bite.

  • You can call us on (+32)03 808 27 00.

  • You can send an email to

  • You can send us a message via Facebook or Twitter.

  • You can write a letter to: Coolblue Borsbeeksebrug 28, Gebouw 5 2600 Berchem België

  • You can visit one of our stores.

  • Our company number is BE 0867 686 774

You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.

Did you move, or did you order something that's being sent to the wrong address? Tell us. In case of a move, it's easy to change your address in your My Coolblue account. Did you already place an order? Please inform our customer service. We'll check if we can change the address of the order.

You can easily cancel it in My Coolblue. You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.

With the same service as our other products:

  • Ordered before 23:59, delivered tomorrow.
  • Select Coolblue VandaagNog® for only € 9.95 to get your product today.
  • We'll deliver, place, and install white good product for free.

Large products We deliver large products up to the threshold that gives access to your home. Isn't that on the ground floor? We'll deliver the product up to the fourth floor if there are stairs. If your building has an elevator, we can reach any floor. We offer an extra connection service for a number of white goods products. The price for this service ranges from € 9.95 to € 29.95.

Pickup in store Unfortunately, you can't pick up your Second Chance product in the store.

A Second Chance product is a product that was returned or exchanged by a customer. We've checked the state of the product ourselves. Can we make you happy with a Second Chance product? You'll get a nice discount.

Ordering a Second Chance product is almost the same as ordering a new product. Ordered today before 23:59, delivered for free tomorrow applies here, too. You get a 2-year warranty and can return your product for free within 30 days.

You can find all our Second chance products here.

Our Customer Service is available via (+32)038082700, email, Twitter, and Facebook during the following opening hours:

Monday until Friday 08:00 until 23:59, Saturday 09:00 - 23:59. Closed on Sundays.

Our Customer Service is closed or has different opening hours on the following days:

  • 12 April 2020 Easter Sunday Closed
  • 13 April 2020 Easter Monday Closed
  • 1 May 2020 International Workers' Day Closed
  • 21 May 2020 Ascension Day Closed
  • 1 June 2020 Whit Monday Closed
  • 21 July 2020 Belgian National Day Closed
  • 15 August 2020 Assumption of Mary Closed
  • 1 November 2020 All Saints' Day Closed
  • 11 November 2020 Armistice Day Closed
  • 24 December 2020 Christmas Eve 08:00 - 18:00
  • 25 December 2020 Christmas Day Closed
  • 26 December 2020 Christmas Eve 9:00 - 23:59
  • 31 December 2020 New Year's Eve 08:00 - 18:00
  • 1 January 2021 New Year's Day Closed

That depends on whether we've already shipped your order or not. Please contact our customer service. We'll check if we can change the address of your package.

Delivery via bpost
Did you already receive an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost point or parcel locker instead of an incorrect address at the last minute. You can do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only apply this trick if the postal worker hasn't started his round yet.

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Customer rating: 9.1 / 10 - 15,418 reviews