Order, change, or cancel

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Place your products in your shopping cart with the green button. If you use your My Coolblue account, the process will be extra fast because we already know you. Don't have an account? You can still order from us, of course. You'll just have to enter some more information.


Please contact our Customer Service to change the name, address, or email address of your order.


As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

  • Bancontact: within 3 working days
  • Credit card/PayPal: the debited amount will be refunded within 3 days
  • Bank transfer: you don't have to pay anymore. Did you already pay? We'll refund it within 3 working days.

You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.


Did you move, or did you order something that's being sent to the wrong address? Tell us. In case of a move, it's easy to change your address in your My Coolblue account. Did you already place an order? Please inform our customer service. We'll check if we can change the address of the order.


You can easily cancel it in My Coolblue. You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.


That depends on whether we've already shipped your order or not. Please contact our customer service. We'll check if we can change the address of your package.

Delivery via bpost
Did you already receive an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost point or parcel locker instead of an incorrect address at the last minute. You can do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only apply this trick if the postal worker hasn't started his round yet.




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Customer rating: 9.1 / 10 - 15,418 reviews