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Second Chance

A Second Chance product is a product that has been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we give it a second chance. We'll tell you what is wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect.

By offering Second Chance products, we help you and the environment move forward:

  • __Reduced price: __ even though there is almost no difference with the brand new product, we offer Second Chance products with a nice discount.
  • __Go for green: __ By offering Second Chance products ourselves, we avoid unnecessary disposal and destruction of products.

You can find all our Second Chance products here and in the app.

The same conditions apply to Second Chance as for new products. This means you can return products within 30 days for free and always get a 2-year warranty. There are a few exceptions:

  • You can't get an extra insurance plan for your Second Chance product.
  • Cashback promotions and promotions that include free accessories don't apply to Second Chance products.
  • It's possible the Second Chance product was repaired by us or the manufacturer. If so, we'll clearly state this.
  • It's not possible to pick up your product in store or to reserve it.

View our Second Chance overview with all the products in need of a second home here. Use the filters in the menu on the left to find the type of product or brand you're looking for. You can also find our Second Chance products in the app.

Second Chance products have been checked by us and you can expect that they're still in good condition. We distinguish various condition classes. This information can be found on the website, to the right of the product. Below, you can find an overview of all possible condition classes.

  • New condition: The product doesn't have damage.
  • Slight traces of use: The product has traces of use that you can expect with normal use, such as fine scratches on the edge of the product. Photos of the damage are attached.
  • Visibly damaged: The product has visible damage, such as scratches and dents. Photos of the damage are attached.

The packaging can be opened, damaged, or repackaged in all states. Do you want to know which packaging the Second Chance product has? This information can be found on the website, to the right of the product.

  • Opened: The original packaging is hardly damaged or not at all. Examples are small folds at the opening or dents in the corners.
  • Damaged: The original packaging has visible damage, such as tears, dents, sticker residue, or parts of the printing that have been lost.
  • Repackaged: There is no original packaging around it anymore, but the product has been repackaged in a sturdy Coolblue box.

Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.

With Second Chance products, you can expect the same delivery as with new products. Ordered before 23.59, delivered tomorrow. Even on Sunday.

Second Chance products can be (in)complete with (un)damaged accessories in all states. This information can be found on the website to the right of the product.

No, we don't have Second Chance products in stock in the store. Second Chance products aren't available for pickup in the store, unfortunately.

The discount on a Second Chance product is based on the condition and stock of the product. It's not possible to negotiate the price.

No. Unfortunately, we can't offer promotions on Second Chance products.



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