Second Chance

What you can expect from us:

• Ordered before 23:59, delivered tomorrow.
• 30-day return period.
• 2-year warranty.
• You'll receive an invoice, including VAT, via email after you pay. Just like for normal products.
• You can simply redeem Coolblue vouchers and gift cards when buying your Second Chance product.

A little bit different:

• You can't get an extra insurance plan for your Second Chance product.
• Cashback promotions and promotions that include free accessories don't apply to Second Chance products.
• It's possible the Second Chance product was repaired by us or the manufacturer. If so, we'll clearly state this.
• It's not possible to pick up your product in store or to reserve it.
• We don't offer Second Chance products in our app yet.

No. Unfortunately, that's not possible. You can specify a delivery date up to 2 weeks after in advance. That way, you can make sure you're home when your product is delivered.

No, it's not technically possible to order a Second Chance product via our app. You can order a Second Chance product via the web browser of your mobile phone, though.

No. Unfortunately, we can't offer promotions on Second Chance products.

You can find all Second Chance products in the Second Chance overview. In the menu on the left, you can filter on the type of product or brand.

You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

You can easily register your return via the online return form.

With the same service as our other products:

• Ordered before 23:59, delivered tomorrow.
• Select Coolblue VandaagNog® for only € 9.95 to get your product today.
• We'll deliver, place, and install white good product for free.

Large products We deliver large products up to the threshold that gives access to your home. Isn't that on the ground floor? We'll deliver the product up to the fourth floor if there are stairs. If your building has an elevator, we can reach any floor. We offer an extra connection service for a number of white goods products. The price for this service ranges from € 9.95 to € 29.95.

Pickup in store Unfortunately, you can't pick up your Second Chance product in the store.

A Second Chance product is a product that was returned or exchanged by a customer. We've checked the state of the product ourselves. Can we make you happy with a Second Chance product? You'll get a nice discount.

Ordering a Second Chance product is almost the same as ordering a new product. Ordered today before 23:59, delivered for free tomorrow applies here, too. You get a 2-year warranty and can return your product for free within 30 days.

You can find all our Second chance products here.