A Second Chance product is a product that has been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we give it a second chance. We'll tell you what is wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect.
By offering Second Chance products, we help you and the environment move forward:
You can find all our Second Chance products here and in the app.
The same conditions apply to Second Chance as for new products. This means you can return products within 30 days for free and always get a 2-year warranty. There are a few exceptions:
View our Second Chance overview with all the products in need of a second home here. Use the filters in the menu on the left to find the type of product or brand you're looking for. You can also find our Second Chance products in the app.
Second Chance products have been checked by us and you can expect that they're still in good condition. We distinguish various condition classes. This information can be found on the website, to the right of the product. Below, you can find an overview of all possible condition classes.
The packaging can be opened, damaged, or repackaged in all states. Do you want to know which packaging the Second Chance product has? This information can be found on the website, to the right of the product.
Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.
With Second Chance products, you can expect the same delivery as with new products. Ordered before 23.59, delivered tomorrow. Even on Sunday.
Second Chance products can be (in)complete with (un)damaged accessories in all states. This information can be found on the website to the right of the product.
No, we don't have Second Chance products in stock in the store. Second Chance products aren't available for pickup in the store, unfortunately.
The discount on a Second Chance product is based on the condition and stock of the product. It's not possible to negotiate the price.
No. Unfortunately, we can't offer promotions on Second Chance products.