We can't make any promises, but maybe we have something registered. Please contact our customer service.
Unfortunately, it's not possible to redeem a discount code or gift card after you've placed an order. If the package hasn't left our warehouse yet, you can cancel the order under 'My orders' in My Coolblue. Place your order again and use the discount code or gift card.
Yes, those are our gift card conditions. They state that your gift card is valid for 3 year, so you'll have to redeem it within that time. It's not possible to extend your gift card.
You can find the expiration date in the email with the voucher code or on the gift gard itself. Did you receive the gift card as a gift? We can use the code on your gift card to find out how much money is on it. Please contact us and we'll check it for you.
During checkout, click "Redeem gift card" as your payment method. Enter your code(s) here. You can also use your gift card in our stores. Make sure you use the gift card at once, or the remaining amount will expire.
Yes. We won't transfer the money back to the gift card, but we'll put it in your account as store credit.
You can easily register your return via the online return form.
Check your gift card or the email with the gift card code to see if:
You can pay with EcoCheques in our Belgian stores.