Gift cards and vouchers

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Unfortunately, it's not possible to redeem a discount code or gift card after you've placed an order. If the package hasn't left our warehouse yet, you can cancel the order under 'My orders' in My Coolblue. Place your order again and use the discount code or gift card.

Yes, those are our gift card conditions. They state that your gift card is valid for 3 year, so you'll have to redeem it within that time. It's not possible to extend your gift card.

You can find the expiration date in the email with the voucher code or on the gift gard itself. Did you receive the gift card as a gift? We can use the code on your gift card to find out how much money is on it. Please contact us and we'll check it for you.

Check your gift card or the email with the gift card code to see if:

  • you met the minimum order amount;
  • the gift card has expired.

What if your gift card should work, but the error notification still pops up? Contact us or send us an e-mail with explanation and a screenshot. This is the fastest way for us to help you.

Yes, you can pay with EcoCheques for a selection of environmentally-friendly products. We temporarily only accept the paper versions of Edenred and Sodexo, not the electronic versions.

During checkout, click "Redeem gift card" as your payment method. Enter your code(s) here. You can also use your gift card in our stores.

Do you have the gift card with zipper? Make sure you use the gift card at once, or the remaining amount will expire. View the terms and conditions on the gift card page.

Yes! You can buy our gift card online or in the store. You can choose from different amounts.

Did you only save the code of the gift card and do you want to know how much is on it? Please contact us or send us an email. We can use the code on your gift card to find out how much money is on it.

You can find this 6-digit code at the bottom right, under the scratch layer on the card.

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