Coolblue

Check if your invoice is in My Coolblue, under "My orders". Can't find it? Please contact our customer service. Make sure you have the order number, so we can send you the correct invoice as soon as possible.


We always include the invoice in the shipping confirmation. You can also view your invoices under "My orders" in My Coolblue. Click on an order to see the invoice you want to check or pay. You can download the invoice in your order overview. Did you just place the order? Wait until your order has been shipped. You'll receive the invoice at that time.

Do you have questions about your business invoice? Contact your account manager.


Send us an email and state your order number and what you want to change in your invoice. You can change things within 30 days of the the date on the invoice. You'll receive a modified credit invoice from us within 3 working days. Your current invoice will expire as a result.

Do you have questions about your B2B invoice? Contact your account manager.


Send us an email containing:

  • your order number
  • your desired adjustments

You can change things up to 30 days of the invoice being made. You'll receive a modified credit invoice from us within 3 working days. Your current invoice will expire as a result.

Do you have questions about your B2B invoice? Contact your account manager.


No, it's not possible to order products at a VAT rate of 0%. If you place a business order with Coolblue, you'll always receive a Belgian invoice and you can simply reclaim the VAT you pay via your VAT return, like other business purchases.




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