Yes. As soon as you start the checkout, you'll enter a secure internet environment. That way, others can't watch what you're doing. Your transaction information will be encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.
No, it's not possible to order products at a VAT rate of 0%. If you place a business order with Coolblue, you'll always receive a Belgian invoice and you can simply reclaim the VAT you pay via your VAT return, like other business purchases.
You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.
Our account number is BE07310160125666. Always state your name and order number when you make a payment. Do you want to change your own bank account number? Please contact us.
You can pay with your Bancontact card and with the Payconiq by Bancontact App, both online and in our stores. When ordering your product, choose Bancontact as your payment method and confirm the payment with your Bancontact card or with the Payconiq by Bancontact App on your smartphone. You can also complete the payment with other online banking apps. Using Bancontact is safe and completely free.
You can pay online with Bancontact (card and app), credit card (Visa or MasterCard), PayPal, Apple Pay, Coolblue gift cards, or a money transfer. In our stores, you can pay with Bancontact, credit card, cash, Apple Pay, Coolblue gift cards, and EcoCheques. Due to the safety measures we're taking now, we'd like to ask you to pay electronically as much as possible.
You can only pay with cash in our stores. We don't accept cash payments are the door or at the post office. Place the product in your digital shopping basket and choose the option 'Pick up your order in the nearest store'. You can then pick up your order and pay with cash. This is possible up to a limit of 3000 euros.
Yes, via a credit card. When you place an order, the amount will be reserved on your credit card. We don't transfer the amount until the product has been delivered.
At Coolblue, you can pay for all eco-friendly products and Samsung and Huawei phone and tablets repairs with EcoCheques. Go to the product page to find out if you can pay for a product with EcoCheques. There should be an EcoCheques icon with the green leaf. Products that don't have the label can't be purchased with EcoCheques.
For more information, view our special EcoCheque page.
Yes, you can pay with EcoCheques for a selection of environmentally-friendly products. We temporarily only accept the paper versions of Edenred and Sodexo, not the electronic versions.
You can pay with EcoCheques in our Belgian stores.
Large products (such as washing machines, fridges, freezers, and dishwashers) can be ordered in our stores and paid for with EcoCheques. We'll plan a free delivery appointment right away as well. You can place small EcoCheque products (such as smart lights or thermostats) in your online shopping cart. Choose the option to pick up your product in one of our stores. Pick up the product and pay for it with your EcoCheques.
If your EcoCheques don't fully cover the purchase price, you can simply pay with cash or debit card. You can read more information on our special EcoCheques page.