The time it takes for a refund to appear on your bank account differs per bank. Did the money still not appear on your account after 5 working days? Please contact our customer service.
As soon as we've processed your return, we'll refund you within 3 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
We'll refund you with the payment method you used. Did you use a voucher, gift card, EcoCheque, or shop credit? We'll refund you in shop credit. You'll receive a confirmation email once the money has been transferred or when the shop credit is available.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.