Refunds

Unfortunately, you can't check that. We promise we'll always pay within 3 days of handling the return. Did the money still not appear on your account after 5 working days? Please contact our Customer Service.

The time it takes for a refund to appear on your bank account differs per bank. Did the money still not appear on your account after 5 working days? Please contact our customer service.

We'll refund you with the payment method you used. Did you use a voucher, gift card, EcoCheque, or shop credit? We'll refund you in shop credit. You'll receive a confirmation email once the money has been transferred or when the shop credit is available.

Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.

As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

• Bancontact: within 3 working days
• Credit card/PayPal: the debited amount will be refunded within 3 days
• Bank transfer: you don't have to pay anymore. Did you already pay? We'll refund it within 3 working days.

As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.

You might get your money back in several installments. This can be due to two things:

• You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
• You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
• Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.