Exchange and return in our stores

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Yes, that's possible! Read more below:

  • Take your product to one of our stores. You don't have to register your return online beforehand and don't have to print anything either.
  • Do you want to exchange your product? Reserve the new product in advance by ordering it and having it sent to the store. You don't have to pay for a reservation.
  • Would you rather get your money back? Amounts lower than € 30 will be refunded directly in the store. We'll transfer larger amounts to your account within 5 working days.

Yes, you can just drop by. We'll send you an email when your product is repaired.

Yes, you can also drop off your product in one of our stores. We'll ensure that your product is repaired. In that case, you don't have to register your return in advance and don't have to print anything.

Good to know:

  • We'll do everything we can to solve the problem for you right away. Due to the safety measures, we can't look at the problem or explain the issue as easily.
  • We're currently unable to perform additional services, such as updating a navigation system.

Of course, you can always return your package via a bpost point or parcel locker.

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