You probably understand that you can't return the following products:
We can't refund you for services performed by postal workers or installers either. These include:
This depends on the specific product. We offer different solutions for small products and large products.
Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? We'll come pick up the product. If it says 'Carry-in warranty', we expect you to send the product to us.
Yes, that's possible! Read more below:
Yes, the same return conditions apply to Second Chance products as to new products. You can easily register your return via the online return form.
Almost always. But it does depend on the condition of your product, of course. To get the full purchase amount back, it's important for you to return the product in its original condition and without damage. That way, we can make someone else happy with this product.
Otherwise, we'll have to determine the depreciation based on the condition of your product.
You can inspect the product as you would do in the store. Example: you can take a pan out of the box and look at it from all sides, but you can't cook with it.
You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:
To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] (https://www.coolblue.be/en/return-request). After 30 days, we'll repair your product and the above options no longer apply.
You have 3 options within 30 days of receiving your product:
Your product will always be repaired after 30 days.
You can indicate your choice in the online return form.
You can do this easily and quickly via the online return form.
Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.
As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.
You can see the status of your order in My Coolblue. As soon as we start processing your package, we'll send you a confirmation email.
It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, it can take up to 24 hours before we start processing your return.
Did you return your package over 3 days ago and still haven't heard anything? Please contact our customer service.