We'll send you your shipping label via email one hour after you've registered your repair. Print it out and stick it on the box. Don't have a printer? Write the return and freepost number on the box.
During Customer Service opening hours, you'll receive a shipping label via email within 1 hour after requesting your return. Still didn't receive any shipping labels after that? Please contact our customer service.
Yes, if you send your product within the return window. That way, we might be able to make someone else happy. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
Write the return number and the return address on a piece of paper and stick it to the box yourself. Use the freepost number or the address on the shipping label for the address. That way, shipping is free.
We'll remove everything from your phone if it's returned. Make sure to save your data before sending it to us.
-Create a backup of the data you don't want to lose.
No, it's free. You can put the product in its original packaging and ship it in a Coolblue box or another box that closes well. Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office or parcel locker in your area or one of our stores.
