Package product for return

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Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.

You can ship the product in a Coolblue box or another box that closes well.

All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.


We'll send you your shipping label via email one hour after you've registered your repair. Print it out and stick it on the box. Don't have a printer? Write the return and freepost number on the box.


We'll remove everything from your phone if it's returned. Make sure to save your data before sending it to us.

-Create a backup of the data you don't want to lose.

  • Delete accounts from your device by returning it to the factory settings. You can read how to do this on the information page.
  • Turn off 'Find my iPhone'. Otherwise, we're not allowed to repair your product.
  • Remove your SIM from your smartphone or your SD card from your camera.

Preferably. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.


No, it's free. You can put the product in its original packaging and ship it in a Coolblue box or another box that closes well. Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office in your area or one of our stores.


  • Take your product to one of our stores. You don't have to register your return online beforehand and don't have to print anything either.

  • Want your money back? We can pay back amounts under € 30 in the store right away. Larger amounts will be refunded within 3 working days.

  • Want to exchange your product? Make sure to reserve your product by ordering it and having it shipped to the store. You won't have to pay for the reservation.


It can take some time before you receive your labels. During Customer Service opening hours, you'll receive a shipping label via email within 1 hour after requesting your return. Still didn't receive any shipping labels after that? Please contact our Customer Service.


Write the return number and the return address on the box yourself. Use the freepost number or the address on the shipping label for the address. That way, shipping is free.



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