Return requirements

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You probably understand that you can't return the following products:

  • Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
  • Vouchers, gift cards, or store credit. Even if you haven't used it yet.

We can't refund you for services performed by postal workers or installers either. These include:

  • Installation and build-in costs.
  • Redeemed vouchers for build-in and/or installation.
  • Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.

You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

If your product breaks within 30 days of purchase, you'll simply receive a new one. Did your product break after 30 days? We'll repair your product. You can easily register your return via the online return form.

Hell yes. You can return all products from your order separately. You can indicate which product you want to return in the online return form.

You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.

Yes. We won't transfer the money back to the gift card, but we'll put it in your account at store credit.

Oh no! Report this to our customer service. We can help you 7 days a week and will make sure you receive the correct order as quickly as possible.

Yes. You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:

  • Exchange your product for a new one for free;
  • Return your product for free and get a refund.

You can indicate your choice in the [online return form] ( After 30 days, we'll repair your product and the above options no longer apply.

You don't have to cancel your return. Your return automatically expires if you don't ship it within 14 days after registration. Want to change your return? Please contact our Customer Service.

Fill out the online return form within 30 days and clearly state which parts are missing. Don't forget to add the serial number. Also state which of these two solutions you prefer:

  • __Backorder the missing part. __ In most cases, the missing part will be delivered within 2 weeks. If we can't backorder the part, we'll contact you and exchange the product for you after all.
  • A new product . You'll receive your new product one day after we've received your return.

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