Steps in the return process

Back to customer service

Unfortunately, that's not possible. Your product has to be processed in our warehouse first. As soon as we receive your product, we'll send you a new one. It'll be with you the next day. Is the new product out of stock? We'll notify you and you'll get your money back.


You can read that on our information page.


Cheaper product We'll transfer the remaining amount to your account within 3 days after reception.

More expensive product We'll send you a payment request for the remaining amount. After receiving your payment, we'll ship the product to you.


You have 2 options within 30 days of receiving your product:

  • Exchange your product for a new one for free;
  • Return your product for free and get a refund.

Your product will always be repaired after 30 days.

You can indicate your choice in the [online return form] (https://www.coolblue.be/en/return-request).


As soon as we've processed your return, we'll refund you within 5 working days. The time it takes for a refund to appear on your bank account depends on the payment method.

You might get your money back in several installments. This can be due to two things:

  • You've paid for your order with a gift card, either completely or partially. You'll get refunded with shop credit.
  • You've exchanged a product for a different one. In that case, we'll refund the purchase value of the first product to the payment method you used to pay the first time. Did you pay an additional amount for the replacement product? You'll be refunded that amount separately.
  • Did you pay with cash? In our stores, we refund an amount up to € 50 in cash. We'll refund any amount above € 50 to your bank account.

This depends on the specific product. We offer different solutions for small products and large products.

  • __ Most products__ can be returned to us. Pack up the product and send it to us via a bpost point or parcel locker in your area for free or go to one of our stores.
  • We usually pick up large products such as white goods and kitchen appliances.

Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? We'll come pick up the product. If it says 'Carry-in warranty', we expect you to send the product to us.


  1. Register your return via the online return form.
  2. Prepare your product for the return trip:
  • Pack the product well. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
  • Ship the product in a Coolblue box or another box that closes well.
  • Remove data and accounts, if needed.
  1. Print your shipping label or write the return number and return address on the outer box. You can find it in the email we sent you.
  2. Send the package to us for free via:
  1. Sit back and keep an eye on the status via My Coolblue.

No, it's free. You can put the product in its original packaging and ship it in a Coolblue box or another box that closes well. Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office or parcel locker in your area or one of our stores.




© 1999 - 2021 - Coolblue N.V.
Customer rating: 9.1 / 10 - 15,418 reviews