No, it's not technically possible to order a Second Chance product via our app. You can order a Second Chance product via the web browser of your mobile phone, though.

No. Unfortunately, we can't offer promotions on Second Chance products.

With the same service as our other products:

  • Ordered before 23:59, delivered tomorrow.
  • Select Coolblue VandaagNog® for only € 9.95 to get your product today.
  • We'll deliver, place, and install white good product for free.

Pickup in store Unfortunately, you can't pick up your Second Chance product in the store.

No. Unfortunately, that's not possible. You can specify a delivery date up to 2 weeks after in advance. That way, you can make sure you're home when your product is delivered.

A Second Chance product is a product that was returned or exchanged by a customer. We've checked the state of the product ourselves. Can we make you happy with a Second Chance product? You'll get a nice discount.

Ordering a Second Chance product is almost the same as ordering a new product. Ordered today before 23:59, delivered for free tomorrow applies here, too. You get a 2-year warranty and can return your product for free within 30 days.

You can find all our Second chance products here.

What you can expect from us:

  • Ordered before 23:59, delivered tomorrow.
  • 30-day return period.
  • 2-year warranty.
  • You'll receive an invoice, including VAT, via email after you pay. Just like for normal products.
  • You can simply redeem Coolblue vouchers and gift cards when buying your Second Chance product.

A little bit different:

  • You can't get an extra insurance plan for your Second Chance product.
  • Cashback promotions and promotions that include free accessories don't apply to Second Chance products.
  • It's possible the Second Chance product was repaired by us or the manufacturer. If so, we'll clearly state this.
  • It's not possible to pick up your product in store or to reserve it.
  • We don't offer Second Chance products in our app yet.

You can find all Second Chanceducts in the [Second Chance overview] ( In the menu on the left, you can filter on the type of product or brand.

You can return your Second Chance product within the 30-day satisfaction guarantee. The product should be in the same condition as when you received it. Did your product break after 30 days? We'll simply offer you the 2 year warranty that you're used to.

You can easily register your return via the online return form.

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