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Store visit

We're happy to help you as much as possible in answering both technical and practical questions after purchase. Unfortunately, we can't help you set up your product on site.

For in-store repair services

We can help you repair your phone, tablet, or Apple accessory in the store, but only by appointment. You can make a repair appointment here. We can't do other repairs on site. You can hand in your product for repair in the store. We ask you to register your product as a return in advance.

You can visit by appointment for advice.

You can now shop in our stores like you're used to. For your safety and that of our store employees, we'll still follow some basic rules.

  • Stay at least 1.5m away from others.
  • Wear a face mask.
  • We let in a limited number of customers at the same time.
  • Follow the instructions of our store employees.
  • Are you sick or do you have a cold or fever? Please stay home. You can still place your order via our website, of course.

Have you tested positive and were you in our store? Send us an email via customerservice@coolblue.be.

Safety when repairing your phone, tablet, or Apple accessory

Our repair service employees wear gloves and disinfect your phone before and after repair. You can't wait in the store, so you have to hand over your device and pick it up as soon as it's ready.

You can make an appointment for advice in our store here.

Looking for the opening hours of our stores? The opening hours differ per location. Read more on the opening hours and addresses of our locations. You might want to check out the opening hours of our customer service, too.

Yes, our stores are open as usual. You can visit us for advice, returns, repairs, or to pick up your order without an appointment. You'll find the addresses and opening hours of all our stores here.

Yes, you can pay with Bancontact, credit card, cash, and EcoCheques in our stores. Cash payments are possible up to € 2999.

Yes, you can visit us for advice, returns, repairs, or to pick up an order. You can find the addresses and opening hours of all our stores here.

You can visit our store in:

  • Antwerp
  • Brussels
  • Ghent
  • Hasselt
  • Zaventem

You can find the addresses and opening hours of all our stores here.

No, our stores are open as usual. You can find the opening hours and addresses of our stores here.



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Rating by costumers:
Kiyoh 9.1 / 10 - 15,418 reviews