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FAQ stores

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.

Of course, you can always return your package via a bpost point or parcel locker.

You can now shop in our stores like you're used to. For your safety and that of our store employees, we'll still follow some basic rules.

  • Stay at least 1.5m away from others.
  • Wear a face mask.
  • We let in a limited number of customers at the same time.
  • Follow the instructions of our store employees.
  • Are you sick or do you have a cold or fever? Please stay home. You can still place your order via our website, of course.

Have you tested positive and were you in our store? Send us an email via customerservice@coolblue.be.

Safety when repairing your phone, tablet, or Apple accessory

Our repair service employees wear gloves and disinfect your phone before and after repair. You can't wait in the store, so you have to hand over your device and pick it up as soon as it's ready.

Yes, you can pay with Bancontact, credit card, cash, and EcoCheques in our stores. Cash payments are possible up to € 2999.

Yes, that's possible! Read more below:

  • Take your product to one of our stores. You don't have to register your return online beforehand and don't have to print anything either.
  • Do you want to exchange your product? Reserve the new product in advance by ordering it and having it sent to the store. You don't have to pay for a reservation.
  • Would you rather get your money back? Amounts lower than € 30 will be refunded directly in the store. We'll transfer larger amounts to your account within 5 working days.

Yes, you can reserve a product online by selecting pickup in store when you place the order.

  • If the product is in stock in the nearest store, you can pick it up today.
  • If the product isn't in stock in the store, you can reserve it and pick it up the next day.
  • You can pay for it in the store.


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