Taking out insurance and coverage

On the product page, you can see which Backup Plans we have for your product. You can choose one in your shopping cart. You always purchase a Backup Plan at the same time as the product you want to insure. In the store, we can insure your product within 30 days after your purchase. You may get a new product in that case. After 30 days and for large products like washing machines and large televisions, that's not possible.

You can find the Terms and Conditions on the product page of the product. Did you already take out an insurance? You can also find the Terms and Conditions in the email you received from us when you took out the insurance.

You can find all insurances that we provide for that product on the product page of your chosen product.

Below, you can find an overview of the most important parts that are covered. In the Terms and Conditions, you can find a complete overview. You can find these on the product page of the products. Did you already take out an insurance? You can also find the Terms and Conditions in the email you received from us when you took out the insurance.

Fall damage and impact damage Did you accidentally drop your product or bump it into something? We'll make sure it gets repaired. Does your device have scratches and dents, but does it work well? The insurance doesn't cover this damage.

Manufacturing errors outside the warranty After your standard warranty ends, your product is still insured against manufacturing errors. You're also covered for damage that doesn't fall under the standard warranty.

Theft Was your product stolen and do you have an insurance with theft insurance? You'll receive CoolblueCredit from us, so you can choose a new product.

If you took out the insurance before 8 May 2025, you pay a deductible. If you took out the insurance after this date, you don't have to pay this.

You're not insured against things like:

• Damage that you caused knowingly
• Damage that doesn't influence the functioning of the product (such as scratches)
• Damage due to gross negligence

Do you want to see all exclusions? Take a look at the Terms and Conditions.

You always receive a 2-year warranty on your purchase from us. With an insurance, you can extend this and you also have extra coverage during the first 2 years, If you pay your premium 3 years in advance, you have 1 extra year of warranty in addition to the standard 2 years. With an insurance, you're also insured against damage that isn't covered by the warranty, such as accidents, water damage, fall damage, or impact damage.

Did you take an insurance before 8 May 2025? You pay a deductible. Did you take an insurance on or after 8 May 2025? You don't pay a deductible.

Yes, damage that happens abroad is also covered by the insurance. Keep in mind that you always notify us of the damage first.

For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the Terms and Conditions of your insurance.