Coolblue

When you live in Belgium, you can cancel your multiannual insurance every year, at least three months before the end of each insurance year. To cancel your insurance, send an email to verzekeringen@coolblue.be stating that you want to cancel the rest of the maximum insurance term. In this email, make sure to also state your name, address, and policy number as stated on your policy schedule. We will refund you the rest of the insurance premium on a pro rata basis. For example, if you cancel your 2-year insurance within 9 months, you'll be refunded half of the insurance premium paid.

For a complete overview of what is and what isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.


You can cancel your insurance free of charge up to 30 days after purchasing it. Please call our customer service if you'd like that. You'll then receive your prepaid premium back. The only condition is that you haven't made a claim during this period.

For a complete overview, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.


Yes. If you return your product within 30 days, you'll get the premium for the insurance back. The only condition is that you haven't made a claim during this period. We'll arrange the cancellation with the insurance company.

For a complete overview, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.


The insurance will be valid until either you or Coolblue cancels it. As a resident of Belgium, you can cancel your insurance every year, at least three months before the end of each insurance year. To cancel your insurance, send an email to verzekeringen@coolblue.be. If you don't cancel your insurance prematurely, we can cancel the insurance up to 3 months before the prepaid period expires.

For a complete overview, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.


You pay your insurance in advance for a certain period. Suppose you paid your insurance in advance for 3 years and your premium was € 150. Your premium per year will be € 150/3 = € 50. If you want to cancel your insurance after 2 years, you'll receive a pro rata refund of the premium that you paid too much. In this case, you've been insured for 2 years, so that includes a premium of € 50 x 2 = € 100. But you've paid € 150 in advance and you won't use the third year, so you'll get € 150 - € 100 = € 50 back.




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