Take out an insurance policy

On the product page, you'll find which ERGO insurance we offer for your product. You can choose one in your shopping cart. You should always buy ERGO insurance at the same time as the product you want to insure. You can't buy out insurance afterwards.

For a complete overview of what is and what isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.

• We repair any manufacturing defects covered by the warranty for free. You don't need an insurance for that.
• Damage that doesn't impact the performance of the insured device, such as dents, scratches, or surface damage.
• Damage to or malfunctions in insured devices that can be fixed by removing dirt and blockages from the device.
• Damage to hardware added after purchase or newly bought hardware that's no longer in its original state.
• Consequential damage: damage that isn't directly suffered by your device. For example, if your washing machine breaks and leaks water, which damages your floor, that damage isn't covered by this insurance. You need home insurance or household insurance for this.
• Damage caused by accidental loss, such as forgetting or losing the insured device.

For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.

Damage caused by drops and impacts

Is your product damaged by drops or impacts? If so, Coolblue can repair your product. The costs are covered by the insurance. You only have to pay the deductible amount.

Water damage

Is your product damaged because it came into contact with liquids? If so, Coolblue can repair your product. The costs are covered by the insurance. You only have to pay the deductible amount.

Manufacturing defect without warranty

Has your product stopped working in such a way that it's not covered by the manufacturer's warranty, or has the warranty expired? If so, the costs are covered by the insurance. You only have to pay the deductible amount.

Theft

Has your product been stolen and do you have an insurance that covers theft? If so, you'll receive the price of the same or a similar replacement product in Coolblue credit, minus your deductible amount. You can then use this credit to choose a new product. Theft from a car is also covered by this insurance, as long as there are signs of forced entry and you didn't place your belongings in plain sight.

For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.

• We repair any manufacturing defects covered by the warranty for free. You don't need an insurance for that.
• Damage that doesn't impact the performance of the insured device, such as dents, scratches, or surface damage.
• Damage to or malfunctions in insured devices that can be fixed by removing dirt and dust from the device.
• Damage to hardware added after purchase or newly bought hardware that's no longer in its original state.
• Consequential damage: damage that isn't directly suffered by your device. For example, if your phone falls on the ground and damages the wooden floor, that damage isn't covered by this insurance. You need home insurance or household insurance for this.
• Damage/loss caused by negligence, such as forgetting or losing the insured device.

For a complete overview of what is and isn't insured, always check the IPID (insurance card) or the terms and conditions of your ERGO insurance.

Coolblue offers various ERGO insurance policies that you can take out to protect your product. ERGO is a German insurance company. With an ERGO insurance, you can protect your product against damage or theft. All contact about your insurance is via Coolblue. You can also contact us when you need to claim damage. That means you get an insurance product from ERGO, but with the service of Coolblue. See which ERGO insurances Coolblue offers below.

Mobile devices

For laptops, tablets, smartphones, and smartwatches, you can choose from the following:

• ERGO Mobile Device Insurance including theft. Go to the policy terms and conditions Go to the IPID (insurance card)

• ERGO Mobile Device Insurance excluding theft. Go to the policy terms and conditions Go to the IPID (insurance card)

Large household appliances

For washing machines, dryers, washer dryer combinations, fridges, freezers, and other large kitchen appliances like range hoods, you can choose:

• ERGO Large Household Appliance Insurance. Go to the policy terms and conditions Go to the IPID (insurance card)

Other products

For other products, we offer the following service:

• ERGO Appliance Insurance. Go to the policy terms and conditions Go to the IPID (insurance card)