Does the problem occur during the warranty period, or does it concern a manufacturing error? In those cases, repairs are free. We can also help if you caused the defect.
For free Does your screen of your laptop turn black while it's always on the kitchen table? In that case, it's a manufacturing defect and repairs and shipping are completely free.
Costs Does your laptop display a black screen after you've spilled coffee over it? This is damage caused by usage. The costs are yours. Unfortunately, we can't indicate what the costs will be in advance. First, we have to examine your product, create a quote, and wait for your decision before we can start repairing your product.
Did the repair service determine the defect was caused by user damage? You'll receive a quote.
Before we start repairing your product, we'll tell you how much it's going to cost, so you can decide if you agree.
The quote will give you three options:
You returned your broken product and you'll receive a new one. You receive shop credit in case we weren't able to repair it, or if the repair took too long. When the repair costs exceed the value of the product, we ensure that a new product will be sent to you. If the repair service did not repair the product within 3 weeks, we'll provide you with another solution.
You receive shop credit when your product is no longer in the assortment or if it's temporarily sold out. This way, you can choose a new product yourself. You can redeem your shop credit by contacting our customer service.
You can follow the status of your repair via My Coolblue.
We'll also keep you updated via email. In case your repair takes more than 2 weeks, we'll send you an email to keep you up to date. If we've received information from the repair service we'll mention this. The repair service could be waiting for parts and your product is now being processed, for example.
If your repair takes longer than 3 weeks, we'll find a different solution for you.
It's never nice to have broken product, so we'll solve this for you as soon as possible. You can easily submit the broken product via the [return form].
Did your product break within 30 days of purchase? You can also get your money back, or exchange your product for a new one.
Have had the product longer? We'll have the products repaired. We'll make sure repairs don't last longer than 3 weeks.
Repair time varies per product or per problem. Do you need for a new part or is a software reset the problem?
It's always a bummer when you can't use your product for a while. We'll make sure repairs never last longer than 3 weeks, starting from the moment you received the shipment confirmation from us.
What if the product can't be repaired or if it takes too long? We'll fix the problem in a different way. We first check whether we can send you a brand new product. Do we no longer carry your product or is it out of stock? We'll refund you in shop credit so you can find a new product yourself. This way, we try to make the best out of it.
You're about to do the laundry, but your washing machine stops working. Or maybe you notice your fridge isn't as cool as it should be. Bummer! In most cases, a mechanic can stop by so your appliance doesn't have to be moved.
This is what we'll do for you: Register your product via the online return form and clearly state your complaint. We'll contact the manufacturer and make sure they call you within 2 days to schedule an appointment for a repair service to come by. During the phone call, the repair service might ask for some extra information. For example to determine whether they should take certain tools with them to help you faster. Tip! Take a photo of the product sticker with the serial number and other relevant information. You'll be sure to have all the right information at hand when the repair service calls you.
The repair service will try to solve the problem during the first visit. Still doesn't work? The repair service or manufacturer will contact you for a follow-up appointment, for example if they need other tools.
Did the warranty of your Apple, Samsung, or Huawei smartphone or tablet expire? Is your defect not covered by the warranty? We'll repair your device. Send us your phone or tablet or visit one of our stores.
You can register your product here
All promises in a row:
Some products have to be prepared extra well for shipment. Not only to protect them from shipping damage, but also in order to secure your data. We often have to remove all data from your device in order to repair it.
You can pay for smartphone and tablet repairs with EcoCheques if you have the repair carried out by CoolblueRepareert. You can find this repair service in our store in Wilrijk. First, check if CoolblueRepareert can repair your device. Take your EcoCheques to the store in Wilrijk at the time you chose and pay for the repair with EcoCheques.