We will send you an update about your repair at least once a week. If the repair is completed earlier, we'll let you know right away. You can also follow the status of your repair via My Coolblue.
You'll receive a quote if the repair service has determined that the defect was caused by user damage. You can choose from 3 options:
You can follow the status of your repair via My Coolblue. We'll also keep you informed via email at least once a week. If the repair is going take longer than 3 weeks, we'll solve the issue in a different way. We'll inform you about this, of course.
That differs per product and problem. But we always make sure the repair takes no more than 3 weeks from the moment you receive the confirmation that we've received your product.
If we can't repair the product, or if it takes too long, we'll solve it for you in a different way. We always check if we can send you a new version of your product. If the product isn't in stock, you'll get shop credit so you can find a new product.