Duration and status of repair

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We will send you an update about your repair at least once a week. If the repair is completed earlier, we'll let you know right away. You can also follow the status of your repair via My Coolblue.

You'll receive a quote if the repair service has determined that the defect was caused by user damage. You can choose from 3 options:

  1. You agree to the quote. The product will be repaired. In most cases, you'll have your product back within 2 weeks of agreeing to the quote.
  2. You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
  3. You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.

  • You'll receive a new product if the repair costs exceed the value of the product or if the repair service can't repair the product within 3 weeks.
  • You'll receive shop credit when your product is no longer in the assortment or if it's temporarily sold out. You can redeem your shop credit by contacting our Customer Service

You can follow the status of your repair via My Coolblue. We'll also keep you informed via email at least once a week. If the repair is going take longer than 3 weeks, we'll solve the issue in a different way. We'll inform you about this, of course.

That differs per product and problem. But we always make sure the repair takes no more than 3 weeks from the moment you receive the confirmation that we've received your product.

If we can't repair the product, or if it takes too long, we'll solve it for you in a different way. We always check if we can send you a new version of your product. If the product isn't in stock, you'll get shop credit so you can find a new product.

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