FAQ warranty and repairs

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Yes, but only if you register your product online in advance via our return form. To have your Apple products repaired, you can make an appointment here.

That differs per product and problem. We'll send you an update about your repair at least once a week. If the repair is completed earlier, we'll let you know right away. You can also follow the status of your repair via My Coolblue.

If your product no longer works properly due to how you used it. If you spill coffee over your laptop, causing a black screen, for example. If you want to have user damage repaired, you'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

We repair Apple, Samsung, and Huawei smartphones and tablets ourselves. Send your phone or tablet to us, or visit one of our stores. We use external repair services for other products.

Go to the product page of your product. Under the specifications, you can find out more about the term and type of warranty. We have two types of warranty:

  • __Carry-in.__We ask you to send us your broken product. After that, your product will be repaired by the repair service appointed by the supplier or manufacturer.
  • __On-site service.__In the case of larger product, the repair service of the manufacturer will come by your house.

__ Do you want to return your product or have it repaired? __ This can be done easily and quickly via the online return form.

You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 30 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 30 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge.
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. We'll examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.

You can easily and quickly register the repair yourself via the online return form.

If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).

This depends on the specific product. We offer different solutions for small products and large products.

  • __ Most products__ can be returned to us. Pack up the product and send it to us via a bpost point or parcel locker in your area for free or go to one of our stores.
  • In case you want to have a __ large product__ repaired, such as white goods, a technician will come so your appliance doesn't have to be moved.

__ Do you want to know if a technician is going to come by? __ We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? A technician will come by.

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.

Of course, you can always return your package via a bpost point or parcel locker.

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