Repair costs

If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).

You'll receive a quote if the repair service has determined that the defect was caused by user damage. You can choose from 3 options:

1. You agree to the quote. The product will be repaired. In most cases, you'll have your product back within 2 weeks of agreeing to the quote.
2. You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
3. You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.

No, it's free. You can put the product in its original packaging and ship it in a Coolblue box or another box that closes well. Print the shipping label in your email and stick it on the box. Don't have a printer? Write the return number and the freepost number on the box. Take the box to a post office in your area or one of our stores.