Coolblue

Repair costs

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If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free. Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. We'll examine your product, make a quote, and wait for your decision before we start the repair.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).


You'll receive a quote via email if the repair service has determined that the defect was caused by user damage or if the warranty has expired. You can choose from 3 options:

  1. You agree to the quote. The product will be repaired.
  2. You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
  3. You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.


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