Terms and conditions for repair

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You probably understand that you can't return the following products:

  • Software with a broken seal. That means you can't return the latest FIFA after you've installed it and played a quick match.
  • Vouchers, gift cards, or store credit. Even if you haven't used it yet.

We can't refund you for services performed by postal workers or installers either. These include:

  • Installation and build-in costs.
  • Redeemed vouchers for build-in and/or installation.
  • Costs for special shipping options like Coolblue VandaagNog® and time slot delivery.

You'll have a warranty of at least 2 years on manufacturing defects. Your product shouldn't break during normal use during the first 2 years. If this does happen, we'll repair or replace your product free of charge.

__ Do you want to return your product or have it repaired? __ You can easily and quickly do so via the online return form.


You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 30 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 30 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge. We'll make sure the repair won't take more than 3 weeks;
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. We'll examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.

You can easily and quickly register the repair yourself via the online return form.


If your product no longer works properly due to how you used it. If you spill coffee over your laptop, causing a black screen, for example. If you want to have user damage repaired, you'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).


Yes, but we have to check if the part works. Sometimes, we can only to that if we have the entire product. If you send us a part, we might ask you to send the entire product later. Do you want to prevent this? Send us the complete product, to be sure. You can easily and quickly register your product via the online return form.


Yes. You'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.

You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).


Did the warranty of your Apple, Samsung, or Huawei smartphone or tablet expire? Is your defect not covered by the warranty? We'll repair your device. Send us your phone or tablet or visit one of our stores.

You can register your product here

All promises in a row:

  • 12-month warranty.
  • No research costs.
  • If you register online, you'll have your smartphone back within 48 hours.
  • Repaired within 2 hours in one of our repair stores.
  • Need help? You can go to the service desk in one of our Coolblue stores to ask all your questions. Or, you can also send an email to coolbluerepareert@coolblue.nl.
  • Set prices. This avoids unpleasant surprises.

We'll solve it for you, of course. Fill out the return form within 30 days, where you can indicate that your product is damaged and you want a replacement product.

We'll pick up large and heavy products, of course. Returns are always free.



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