We'll solve it for you, of course. Fill out the return form within 30 days. You can indicate that you want a replacement product. You can also return your product in one of our stores. Make sure to indicate that your product was delivered damaged and what your desired solution is.
We'll pick up large and heavy products. Returns are free in all cases.
Yes. You'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.
You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).
Yes. Register your smartphone or tablet. Send your device to us or visit one of our stores. We'll promise you:
Need help? You can visit our stores or send an email to coolbluerepareert@coolblue.be.
You'll have a warranty of at least 2 years on manufacturing defects. Your product shouldn't break during normal use during the first 2 years. If this does happen, we'll repair or replace your product free of charge.
__ Do you want to return your product or have it repaired? __ You can easily and quickly do so via the online return form.
That isn't possible. In order to ensure that we can identify the defect, we must be able to check the entire product.
You can easily and quickly register your product via the online return form.
If your product no longer works properly due to how you used it. If you spill coffee over your laptop, causing a black screen, for example. If you want to have user damage repaired, you'll have to pay for this. We'll examine your product and make a quote. You can then choose whether you want it repaired or not.
You can register the repair easily and quickly via the [online return form] (https://www.coolblue.be/en/return-request).
Go to the product page of your product. Under the specifications, you can find out more about the term and type of warranty. We have two types of warranty:
__ Do you want to return your product or have it repaired? __ This can be done easily and quickly via the online return form.
You can turn to us for your repair both inside and outside the factory warranty. Once your warranty expires, you have to pay for the repair.
You can easily and quickly register the repair yourself via the online return form.
Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance and don't have to print anything. We'll first try to find a solution for the defect ourselves and if that doesn't work, we'll send your product to be repaired.
Of course, you can always return your package via a bpost point or parcel locker.