Written by Julie

How do I install my Fitbit?

You've just received your new Fitbit and you're very curious about the number of steps you actually take during a day, how many calories you burn, and what your heart rate is. The data measured by your Fitbit is clearly displayed in the Fitbit app. To get that information, you have to connect the activity tracker to your smartphone or computer. Sound complicated? It doesn't have to be. I'll explain how to connect your activity tracker step by step in this article.

Connecting my Fitbit to my smartphone

Step 1 compatibility

First of all, it's important that the Fitbit app should work on your smartphone. The app can be used on more than 200 iOS, Android, and Windows phones.

Step 2 download the app Download the app in 1 of the following stores:

*Apple App Store for iOS phones, like iPhones. *Google Play Store for Android smartphones, such as Samsung or Motorola phones. *Windows Store for Windows smartphones, like Lumia phones.

Step 3 enter details

When the app has finished downloading and installing on your phone, open the app and click on Join Fitbit. Next, select your model. After that, you'll be asked a few questions, such as your height, age, and weight. Done filling out your data? The tracker will link to your phone. Now, you can really get started.

Note: It's important that you enter details such as your age, height, and weight accurately. This information will be used to calculate your calorie consumption and distance, for example.

Connecting my Fitbit to my computer

Step 1 compatibility

In order to install the Fitbit, you'll need a dongle. That's a USB device with a Bluetooth connection. The Fitbit activity trackers come with a dongle. Plug that dongle into your computer's USB port. Is your computer equipped with Bluetooth? If it is, you can connect the tracker wirelessly to your computer.

Note: The Blaze, Charge 2, and Flex 2 don't include a dongle with the tracker. Connect the Blaze to the charger, and then plug the charger into your computer's USB port. The Charge 2 and Flex 2 can only be connected if your computer has Bluetooth.

Step 2 download app

Go to: www.fitbit.com/setup. Scroll down and click the download button. Open the file with the name 'Fitbit Connect installer' and choose your language. Next, the program will be installed.

Step 3 enter details

Open the program and click on Set up a New Fitbit Device. You'll now be guided through the process. First you select the Fitbit you own, and then you enter details such as your age, height, and weight. After that, the Fitbit tracker will connect to your computer. Now you can clearly see all your data in one place and get started on your fitness goals.

Use the following link to check whether your phone or tablet is supported by the Fitbit software: http://www.fitbit.com/nl/devices

Unable to install?

Smartphone or tablet

  • Turn off Bluetooth on your smartphone or tablet. Wait for 10 seconds and turn Bluetooth back on..
  • Try to connect your Fitbit again.
  • No success? Turn your Fitbit off and on again.
  • Try to reconnect your Fitbit.
  • No success? Restart your smartphone or tablet.
  • Try to reconnect your Fitbit again.
  • Remove all Fitbit devices from your account and out of your list of connected Bluetooth devices if this doesn't work.
  • Try to connect your Fitbit again.
  • Still no success? De-install the Fitbit app and install it again.

MACS or Windows 8.1 Computers

*Close down the Fitbit app completely.

  • Retry the following startup process:
  • Select the icon with the Fitbit logo. You can find this near the date and time indication at the bottom of your computer screen.
  • Open the main menu.
  • Select 'Set Up a New Fitbit Device'.
  • Select 'Existing User' if last time the set up process failed after creating a Fitbit account. Otherwise, select 'New Fitbit User'.
  • Follow the instructions on the screen.
  • If this doesn't work, delete all Fitbit Devices from your account.
  • Try connecting your Fitbit again.

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