Delivery and installation
Quickly do it yourself
Frequently asked questions
Yes. If you choose delivery, your package will be delivered to your home. All deliveries are now contactless and we bring your order to your front door.
Yes. The measures depend on who delivers your order and whether you've ordered installation services.
For small packages, the delivery driver will put the package at the door as soon as you open it and they will sign for the delivery. The delivery driver will ask you a question, so you can be sure that your order is delivered to you.
We deliver large products, such as washing machines and fridges, to just over the threshold of your house. We'll take your old product with us if it's ready at the doorstep of your house. Our delivery drivers wear face masks and will sign for the delivery themselves. We keep a distance of 1.5 meters and we ask you to do the same.
Products with additional services
For some products, we offer extra installation services and we still carry those out. With extra safety measures, of course We'll explain what you can prepare for this in these videos:
- [Installing and connecting white goods](https://www.youtube.com/watch?v=0q23Ma_PK3U"Preparations for safe delivery")
- Installing and mounting televisions
Wait a little longer. Your order will probably be delivered in several packages and one has been delayed at bpost. Delayed packages are usually delivered within 1 or 2 days.
Was part of your order delivered via CoolblueBezorgt or CoolblueFietst? Or were your products delivered, but are you missing part of your product? Please contact our customer service.
Yes, that's an option for large products that our own delivery drivers deliver, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order for a fee. You have the following options:
- Morning: delivery between 7:30 and 12:00
- Afternoon: delivery between 12:00 and 17:00
- Evening: delivery between 17:00 and 22:00 (not on Saturdays) These time slots are subject to costs that vary from € 9 to € 39, depending on the chosen day and the chosen time slot. You can choose a time slot when placing your order, in the step after your shopping cart. Once your delivery has been scheduled, you can no longer change the time slot.
You can't select a specific time slot for all other products delivered by one of our delivery partners.
If you order before 23:59, your package will be delivered the next day, for free. In Flanders and Brussels, we even deliver on Sunday. Do you live in Wallonia? We'll deliver orders placed on Saturday and Sunday on Monday. We deliver between 7:30 and 22:00. The morning of your delivery day, you'll receive an email with a time slot.
Check the following:
1. The Track & Trace code of the order
You can find this in My Coolblue or in your shipping confirmation. Check whether the time slot indication of the delivery has shifted via this link.
2. The delivery address
Is the delivery address you entered correct? Make sure to check your postal code.
3. The mailbox
Did you receive a "not at home" note? The package has been delivered to the neighbors or the delivery person has scheduled a new moment of delivery.
Is this all correct? Please wait a little longer. Usually, a delayed package is delivered the next day, so wait a little longer. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service
Due to Black Friday, there are more delays, unfortunately. You can easily view the status of your order in My Coolblue. You can also find a link to your Track & Trace here or in your shipping confirmation email.
Did you receive a shipping confirmation, but is your Track & Trace code not working? It usually only works on the day your order is going to be delivered. Is the code still not working? Please contact our Customer Service.
Is your order delayed? Delayed packages often arrive the next day, so please wait a little longer. Still haven't received the package 5 days after the original delivery day? Please contact our [Customer Service}(https://www.coolblue.be/en/customer-service).
It's a bummer that your package is delayed. Due to Black Friday, it's busier than usual and there are more delays, unfortunately.
Go to My Coolblue to find the most current delivery information about your order. You can also find your Track & Trace here.
Usually, they arrive the next day. Didn't receive your order 5 days after your original delivery day? Please contact us.
Yes, you can reserve a product online by selecting pickup in store when you place the order.
- If the product is in stock in the nearest store, you can pick it up today.
- If the product isn't in stock, you can reserve it and pick it up the next day.
- You can pay for it in the store.
If a product is in store in the store, you can pick it up today. On the product page, you can see in which stores a product is in stock. Click the button "Pick up in store". You can pay in the store.