Warranty, repairs, and insurance

You'll receive at least a 2-year warranty on defects on most products. Your product shouldn't break during the first 2 years with regular use. This is also the case for refurbished iPhone models. You even get a 5-year warranty on BlueBuilt products.

Warranty type The warranty type indicates how your product will be repaired. You can find the warranty type on the product page between the specifications of your products. We have 2 types of warranty:

• Via Coolblue. After you register the repairs, you'll receive a shipping label. Send us your product or bring it to one of our stores.
• At your home. In this case, you don't send the product back yourself. After you register the repairs, we'll contact you to determine the best solution. For example, repairing it at your home, picking up the product for repairs, sending you replacement parts, or exchanging it for a new product.

Do you want to return your product or have it repaired? You can easily and quickly register it via the online return form.

Free repair in case of manufacturing error If your product breaks within the warranty period due to a manufacturing error, the repair is free. A manufacturer error causes your product to break sooner than expected with regular use. For example, the screen of your phone might break even though you did nothing unusual.

Paid repairs for user damage If the defect is due to your own fault, this is called user damage. This isn't covered by the warranty. We're still happy to help you with the repairs, but you have to pay for them. We can't indicate what the costs will be in advance. We'll first inspect your product, give you a quote, and we'll wait for your decision before we start the repairs.

You can easily and quickly register your repair via the online return form.

You can contact us for your repair whether the warranty is still valid or not. The repairs are free within the warranty, but you'll have to pay if it's lapsed.

• Is your product defective within 30 days of purchase? You can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? This is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the warranty. You have to pay for this. We'll examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repairs via the online return form.

Repairs take 2 to 3 weeks on average. Please note that this different per product and issue. Solving a software problem doesn't take as long as the replacement of broken parts. You can also track the status of your repair via My Coolblue.

We repair Apple, Samsung, and Huawei smartphones and tablets ourselves in one of our stores.

For other products, we work together with external mechanics. Large products (like white goods and TVs) will be repaired at your house in most cases.

You can easily and quickly register your repair via the online return request form.

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance or print anything. We'll first try to find a solution for the defect ourselves. If that doesn't work, we'll make sure to send your product for repairs.

You can also always ship your package via a bpost point or parcel locker.

This depends on the specific product. We offer different solutions for small products and large products.

• For most products, we ask you to send the package to us yourself. Pack up the product and send it to us via a nearby bpost point or parcel machine or via one of our stores for free;
• For large products, such as white goods, a technician will often come so your appliance doesn't have to be moved.

Do you want to know if a technician is going to come by? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under 'specifications'. Does it say 'On-site service'? A technician will come by.

You can easily and quickly register your return via the online return request form

Yes, but only if you register your product online beforehand via our return form. For repairing your Apple products, you can make an appointment here.

You can do this easily and quickly via the online return form.

Is your product not listed with the orders? It's possible that you're logged into the wrong My Coolblue account. Log in with the email address that you originally purchased your product with.

If your product doesn't work well anymore as a result of how you used it. For example, if you get a black screen after spilling coffee over your laptop. Or when your phone screen breaks after you drop it. The repair service will inspect your product to deduct how the defect happened and whether it's under the warranty. If you want to have user damage repaired, you have to pay for it.

You can register your repair quickly and easily via the online return form.