Delivery and pickup options

Back to customer service

Appliances smaller than 175x78x58cm and lighter than 30 kilos can be sent to us. We'll make sure your product is processed in an environmentally-friendly way.

  • Send your product to the following address via a bpost point. Coolblue Recycling Antwoordnummer 60350 5000 VB Tilburg
  • Or visit one of our stores.

Devices larger than 175x78x58cm or heavier than 30 kilos can be disposed of at a container park in your area. Is your large appliance delivered by CoolblueBezorgt? We'll take your old one with us.

You can choose the time sot that suits you best for certain products. Check your shopping cart to see which options are available for your order.

Yes, that's an option for __ large products__, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order. That way, you don't have to stay home all day. In your shopping cart, you can see which time slots are available.

Unfortunately, it's currently not possible to receive your package today.

Yes. If the product is in stock, you can pick up your product at one of our stores the same day. You can select a pickup location in the shopping cart. Is the product out of stock in the store? You can reserve it and pick it up the next day. You can pay when you pick up your order.

White goods and XL products can't be collected in our store. We'll deliver them for you.

Most pickup points and post offices are open as usual. When you order via our website, you'll see all opening hours of your favorite pickup points.

Yes. Indicate that you want to pick up your package at a bpost pickup point in your shopping cart. Once you've paid for your order online, you can pick up the package after 16:00 the next working day. You have 14 days to pick up your package, starting on the specified pickup date.

Unfortunately, you can't pick up pre-orders at a bpost pickup point. The same goes for large products like white goods and large televisions. We'll let you know in your shopping cart.

Yes. We keep 1.5 meters away and our delivery drivers sign for delivery themselves.

Small products
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.

Large products
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.

Products with additional connection services
For some products, we offer additional connection services. Extra hygienic measures apply to ensure safe delivery. We'll explain this in videos:

Yes, our promise still is 'ordered today, delivered tomorrow'.

If you order before 23:59, your package will be delivered the next day, for free. In Flanders and Brussels, we even deliver on Sunday. Do you live in Wallonia? We'll deliver orders placed on Saturday and Sunday on Monday.

We deliver between 7:30 and 22:00. The morning of your delivery day, you'll receive an email with a time slot.

Want to have your order delivered in The Netherlands? No problem. Order at At the moment it's not possible to have your order delivered outside Belgium or The Netherlands.

© 1999 - 2020 - Coolblue N.V.
Customer rating: 9.1 / 10 - 14,312 reviews