Delivery and pickup options

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Most pickup points and post offices are open as usual. When you order via our website, you'll see all opening hours of your favorite pickup points.


Yes. Indicate that you want to pick up your package at a bpost pickup point in your shopping cart. Next, choose the pickup point or the Parcel Locker in your area. Once you've paid for your order online, you can pick up the package after 16:00 the next working day. You have 14 days to pick up your package at the pickup point, starting on the specified pickup date. If you chose the Parcel Locker, you have 5 days.

Unfortunately, you can't pick up pre-orders at a bpost pickup point. The same goes for large products like white goods and large televisions. We'll let you know in your shopping cart.


Yes, Coolblue is active in Belgium, the Netherlands and Germany. The website on which you order determines where we deliver:

  • If you want to have your package delivered in Belgium, you're good to go if you're on Coolblue.be.
  • If you want to have your package delivered in the Netherlands, go to our Dutch website Coolblue.nl and place your order there.
  • If you want to have your package delivered in Germany, go to our German website Coolblue.de and place your order there.

Unfortunately, it's not possible to order a product on our Dutch website Coolblue.nl and have it delivered in Belgium.

Do you live in another country, such as France, and would you still like to order from us? We recommend that you pick up your package yourself in one of our Belgian stores or at a bpost pickup point.


Unfortunately, it's currently not possible to receive your package today.


Yes. If you choose delivery, your package will be delivered to your home.


Not home during the day? Choose evening delivery between 17:30 and 22:00 on working days. If you order before 23:59, your order can be delivered the next evening on working days. Select "Delivery on appointment" in your shopping cart to choose an evening. Evening delivery costs €9.95.

We also deliver much larger products, such as a washing machine, in the evening. When ordering your product, choose the paid evening time slot on the day that suits you best. We'll deliver your order between 17:00 and 22:00. We don't deliver on Sunday.


That depends on where you live and what you want to order.

  • If you live in Flanders or Brussels, we deliver small products, such as laptops or small kitchen appliances, on Sundays. We don't do that in Wallonia.
  • We don't deliver large products such as washing machines and fridges on Sundays.

To make it extra easy for you, we always indicate when you can expect your package on the product page, in the checkout, and in our emails. You'll also receive an email on your delivery day with a time indication of your delivery.


If you order before 23:59, your package will be delivered the next day, for free. In Flanders and Brussels, we even deliver on Sunday. Do you live in Wallonia? We'll deliver orders placed on Saturday and Sunday on Monday. We deliver between 7:30 and 22:00. The morning of your delivery day, you'll receive an email with a time slot.


Sure. That is how it works:

  • Indicate in your shopping cart that you want to pick up your package at a bpost pickup point.
  • Choose the Parcel Locker in your area and place your order.
  • Your package will be waiting for you the next working day. You'll receive an email from bpost with the code you can use to pick it up. Your package will be available for pickup for 5 days.

Unfortunately, you can't pick up pre-orders at a bpost pickup point. The same goes for large products like white goods and large televisions. We'll let you know in your shopping cart.


Products smaller than 175x78x58cm and lighter than 30 kilos can be sent to us for free. We'll make sure your product is processed in an environmentally-friendly way.

  • Send your product to the following address via a bpost point or parcel locker. Coolblue Recycling Antwoordnummer 60350 5000 VB Tilburg
  • Or visit one of our stores.

Devices larger than 175x78x58cm or heavier than 30 kilos can be disposed of at a container park in your area. Is your large product delivered by CoolblueBezorgt? We'll take your old one with us.


Yes. If you choose delivery, your package will be delivered to your home. All deliveries are now contactless and we bring your order to your front door.


Yes. The measures depend on who delivers your order and whether you've ordered installation services.

Small products
For small packages, the delivery driver will put the package at the door as soon as you open it and they will sign for the delivery. The delivery driver will ask you a question, so you can be sure that your order is delivered to you.

Large products
We deliver large products, such as washing machines and fridges, to just over the threshold of your house. We'll take your old product with us if it's ready at the doorstep of your house. Our delivery drivers wear face masks and will sign for the delivery themselves. We keep a distance of 1.5 meters and we ask you to do the same.

Products with additional services
For some products, we offer extra installation services and we still carry those out. With extra safety measures, of course We'll explain what you can prepare for this in these videos:


Yes, that's an option for large products that our own delivery drivers deliver, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order for a fee. You have the following options:

  • Morning: delivery between 7:30 and 12:00
  • Afternoon: delivery between 12:00 and 17:00
  • Evening: delivery between 17:00 and 22:00 (not on Saturdays) These time slots are subject to costs that vary from € 9 to € 39, depending on the chosen day and the chosen time slot. You can choose a time slot when placing your order, in the step after your shopping cart. Once your delivery has been scheduled, you can no longer change the time slot.

You can't select a specific time slot for all other products delivered by one of our delivery partners.


Yes. If the product is in stock, you can order it online and pick it up today in one of our stores. An appointment isn't necessary in that case. Is the product you've chosen not in stock in the store? You can order it and pick it up the next day. You have to pay in advance. This way, you pick up your order even faster and safer.


It's a bummer that your package is delayed. Go to My Coolblue to find the most current delivery information about your order. You can also find your Track & Trace here.

Usually, they arrive the next day. We see that other delayed packages are still delivered within 5 days. Didn't receive your package 5 days after your original delivery day? Please contact our Customer Service.




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