How do I solve an error code on my Canon printer?
Codes with a number-letter combination
There are many different error codes for Canon printers. Most reports start with a letter, followed by 2 or 3 digits.
- E13/E16: Ink notification. Your printer indicates that it's out of ink or that you don't have enough ink to be able to print. Replace the cartridges with new cartridges that are suitable for your device.
- U162/U163: Indicates there's a problem with the cartridges. These aren't necessarily empty, but something else doesn't seem to be entirely right. Hold the stop/cancel or reset button on your Canon printer for about 10-15 seconds. The error message should now disappear unless the cartridges are empty.
- E5/E05: Printhead error. The printhead is not installed, or it's broken. Open the cover of your printer and see if the printhead is installed correctly.
- E7/E07: The cartridges in your printer from the "FINE" line haven't been properly installed. Usually, this is a 3-in-1-color cartridge. Reinstall the cartridge and restart the printer if necessary.
- B200: The printhead or the printer itself is broken. This error message is difficult to solve yourself. Contact our customer service or that of Canon.
Numeric error codes
Other codes from Canon only consist of a number of figures. See below which error codes exist and how to solve them.
- 5011: General error message. Turn off your printer and wait a minute. Now restart your printer. If this doesn't work, go through the process in the next paragraph to reset your printer.
- 5100/5200/5400/5700/6000: General error message. It's possible that there's still packaging or protection material in your printer. These are used for the protection of the device during transport. Check that you have removed all the foam and various pieces of tape from the printer.
- 1682: Cartridge error. Your cartridges aren't recognized by the printer. Check that you have placed the cartridges correctly and have removed any protective tape or clips. Reinstall your cartridge and restart your printer.
Reset your Canon printer
If the above solutions don't help, you can also reset the printer:
- Turn on the printer.
- Wait until the printer has finished booting.
- Press and hold the stop/reset button on your printer.
- Press the button to make a color copy and keep this button pressed down.
- Wait 5 seconds and then release the color copy button first and the reset button next.
- The printer now reboots and sets itself up.
- Does the printer report that the device needs to be calibrated? Press OK and let the printer do its job.
- Reconnect the printer with the USB cable.
You have now reset your printer. This should help you solve most error messages. Still don't know what to do? Please contact the customer service.