How do I prevent streaks on the prints from my printer?
|What are you going to do?||Preventing stripes on your prints|
|Which printer is this explanation suitable for?||Every printer|
|What do you need?||A printer and a laptop or computer that is connected to the printer|
|How long does it take?||Depending on the solution, between 5 and 20 minutes|
Step 1: replace the cartridges
Have you just put new cartridges in the printer? Skip this step and go to step 2: 'Run the maintenance process'. Cartridges have a best-before date. If you won't use your printer for a longer time, it's possible that the ink dries out. The cartridges can no longer be used and must be replaced.
Step 2: Execute the maintenance process
The most common cause of streaks on the paper is a blockage in the printer's nozzles. These ensure that the ink comes on the paper in the right way. By performing the maintenance process you open it again.
- Make sure there is paper in the paper tray
- (Optional) On the printer display in the main menu, swipe to the 'Setup' option.
- Select the 'Settings' option.
- Depending on the brand and type of your printer, go to 'Tools' or 'Maintenance'.
- Select 'Clean print head' or 'Check spray channels'. The printer will make some sounds and then starts cleaning the print head or spray channels.
- After the cleaning procedure a test page automatically comes out of the printer. It is possible that the problem has now been solved. Repeat the previous actions a maximum of 3 times if the stripes still occur.
- Has the problem not been solved after these attempts? Then proceed to the next step: 'Check the print settings'.
Step 3: Check the print settings
The stripes can also arise because the quality is not set correctly. You do this via your computer.
Windows | Open the print window in Windows. You do this by starting a print job. Click on 'Properties'. This can be displayed as 'Options', 'Printer installation', 'Printer', or 'Preferences'. Adjust the 'Print quality' option to 'Best' and press 'Ok' to save the settings. Make a test print and check that the stripes are gone. Isn't this the case? If so, go to the next step. macOS | Open the print window in macOS. Start a print job for this. Press 'Paper/Quality' or 'Media and quality'. Increase the quality and press 'Save'. Make a test print and check that the stripes are gone. Isn't this the case? If so, go to the next step.
Is it not working?
We are happy to help you avoid stripes on your prints. If it's not possible to use the above options, please contact our customer service.