Second Chance
Second Chance.
Love at second sight.
What's Second Chance?
At Coolblue, we give products a second chance. A Second Chance product has had a previous owner or was in our store. We only sell products that are in good condition and work well. With a Second Chance product, you do something good for the environment and your wallet. That's because you pay less, but get the same warranty as with a new product.
How were Second Chance products used?
What's a returned product?
A returned product was used by a customer for a short time. Think of someone who wants to check whether the coffee machine fits on their counter. Sometimes, a customer decides to send the product back. We thoroughly check and clean it. If necessary, we also repair it. It then deserves a second chance and is sold again.
What are showroom products?
Showroom products were in our store. Customers viewed and tested them there. For example, headphones someone tried on to see if they're comfortable and have good sound. Or a fridge that's in the store so you can see how large it is and how many drawers it has. Before the products are sold as Second Chance, we check them with much care.
What's an old subscription product?
An old subscription product was in a customer's house for a maximum of 3 years. After canceling their subscription, the product is returned to our warehouse. We check it thoroughly, clean it, and repair it when necessary. You'll receive an extra discount, because we want to make it attractive to make this sustainable choice.
Highlighted Second Chance categories
How old is a Second Chance product?
Most Second Chance products are no older than 30 days. They were barely used by the previous owner. Sometimes, an older product is returned after a repair, for example. The product is still suitable for a second chance even then. We want to be honest about how old the product is, so you know exactly what you buy. That's why we make a clear difference between younger and older products. The longer the product was used, the higher the discount you receive. A product is never older than 3 years.
What types of Second Chance products are there?
Undamaged Second Chance
An undamaged Second Chance product looks like new. The product was just taken out of the box and tested shortly. You won't see any traces of use and the products works like you expect it to.
Damaged Second Chance
A damaged Second Chance product has visible traces of use. For example, scratches, dents, or small damages on or around the product. Sometimes, there are fine scratches of the edge, side, or bottom. The screen can have light scratches or dead pixels, but the product works well. We want to be clear about what you can expect. That's why you can always see where the damage is and what kind of damage it is on the product page. And we'll take photos, so you know exactly what you get.
Quickly view the last Second Chance products
Frequently asked questions
What does Second Chance mean?
A Second Chance product is a product that's been returned or exchanged by a customer. The product is checked by us and if it's in good condition, we'll give it a second chance. We'll tell you what's wrong with all Second Chance products. We describe it clearly and show the proof in the photo. That way, you know exactly what to expect and it's a better buy than second-hand.
What are the Terms and Conditions of Second Chance?
The same conditions apply to Second Chance as to new products. This means you can return products within 30 days for free and always get a 2-year warranty. There are a few differences. You can't get extra insurance for your Second Chance product, cashback promotions and promotions that include free accessories don't apply to Second Chance products, and you can't pick up your product in the store or reserve it.
Do I have a warranty on a Second Chance product?
We offer a 30-day satisfaction guarantee with Second Chance products. After these 30 days, you'll have the regular, 2-year warranty as usual.
Can I negotiate the price of the Second Chance product?
We set the discount for a Second Chance product based on the condition of the product and the stock of the product. It's not possible to negotiate the price.
What can I expect from the packaging?
In every condition, the package might be opened, damaged, or repackaged. You can find this at every Second Chance product.
