Broken or damaged product
What if my product is broken on delivery?
Oh no! We advise you to reread the user manual first. Maybe you can solve the problem on your own, so you can start using your product right away and won't have to return it. For many products, you can download the manual via the product page. You can find this by going to My orders in your My Coolblue account and clicking the product.
Didn't work? Register your product for a return within 30 days via the return form or go to one of our stores You can choose to get your money back or to receive a new product. You'll help us if you indicate what the problem with your product is, so we can improve our assortment.
What if my product is delivered damaged?
We'll solve it for you, of course. Fill in the online return form within 30 days. Here, you can indicate you want a replacement product. You can also return it in one of our stores. Clearly indicate that your product is damaged and what your desired solution is.
Of course, we'll come pick up large and heavy products. A return is free in all cases.
