Protection Plan
Protection Plan.
Take cover.
What's the Coolblue Protection Plan?
About the Protection Plan
With a Coolblue Protection Plan, you're insured for damage. Even when you accidentally cause it yourself. Did someone else cause the damage? You're also insured. Also want coverage in case of theft? Choose the Protection Plan with theft coverage.
Addition to your contents insurance
Damage due to manufacturing errors, falling, theft, or wrong usage often isn't covered by your contents insurance. With a Protection Plan, you can cover this. You're also insured of the maximum purchase price instead of the current market value of your product.
More coverage than with standard warranty
Our standard warranty only covers damage caused by manufacturing errors. The Protection Plan also covers fall damage. You're also insured for damage because you accidentally use the product wrongly.
Benefits of the Coolblue Protection Plan
Coolblue as single point of contact
It's bad enough when your new purchase breaks. That's why we'll take care of everything for you when it happens. Coolblue is your only point of contract. This way, you don't have any hassle.
No deductible in case of damage or theft
Does something happen to the product you've bought at Coolblue? With the Protection Plan, you don't pay a deductible if you took out your insurance on or after 8 May 2025. Did you take out your insurance before 8 May 2025? You'll pay a deductible.
CoolblueCredit when repairs aren't possible
When repairs aren't possible, you'll receive a maximum of the purchase price of your product back as CoolblueCredit. With this, you can choose a new product on the website.
How do I take out a Protection Plan?
- 1
Product page
On the product page, you can check whether the Protection Plan is offered and you can find the price
- 2
Add
You can select the Protection Plan in the shopping cart
- 3
Carefree enjoyment
Your new purchase is insured from the moment of purchase
What to do in case of damage or theft
No one wants to have a broken or stolen product. Luckily, you have an insurance for this with a Coolblue Protection Plan. When there's damage, we repair your product. This can be done at home or via us. In case of theft, you receive shop credit with the value of the maximum purchase price of your product.
Frequently asked questions
What am I insured against with a Protection Plan?
With the Protection Plan, you're insured for fall damage, impact damage, and water damage. Manufacturing errors after the warranty are also covered. Do you choose theft coverage? You'll receive the purchase price back in case of theft. You can find all coverages in the terms and conditions.
What am I not insured against with a Protection Plan?
You're not insured for damages that are covered by the standard warranty. Do you have damage, but does your product still work? This won't be covered. For example, scratches, dents, and damage due to dirt or blockages. You're also not covered for damages due to gross negligence. You can find all exceptions in the Terms and Conditions.
What's the difference in coverage between a Protection Plan and payment via credit card?
The Protection Plan offers wider coverage than most credit card purchase insurances. These are often limited to 6 months after purchase. They also often have a maximum compensation and don't offer coverage in case of wrong usage. The precise differences depend on the terms and conditions of your credit card company.
Can I still cancel my Protection Plan?
You can cancel your insurance for free up to 30 days after purchasing, as long as you haven't filed a claim. You can cancel an insurance that you can cancel every month monthly after 30 days. You can cancel a one-time insurance yearly. Do this 3 months before the end of every insurance year at the latest. Contact our customer service to cancel your insurance.
What should I do if my insured product is damaged?
Register your broken product in one of our stores, via our customer service, or via the online damage form in My Coolblue. For large and heavy products, the technician comes to your house or the product will be picked up for repairs.
Do I have to pay in case of damage or theft?
Did you take an insurance before 8 May 2025? You pay a deductible. Did you take an insurance on or after 8 May 2025? You don't pay a deductible.
