Written by Céline

How do you remove accounts from your smartphone?

Did you decide to get rid of your smartphone? Or do you want to get it repaired? All accounts like iCloud and Google have to be removed, so the new owner or repair service can get started. In that case, it's better to remove all personal information from your device, as it's private. Each operating system has a different method. In this article, you can read how to prevent others from getting to your account.

Find my iPhone

To temporarily deactivate Find My iPhone, complete the following steps.

Go to the Settings of your iPhone. This is the app with the gray gears. At the top, you'll see your name. Tap on it. Select the 'iCloud' option. Swipe until you see the 'Find my iPhone' option and select it. Switch off 'Find my iPhone' by pressing the button.

If you want to do more than temporarily deactivate Find My iPhone and completely turn it off and remove the device, you have to take some extra steps.

  1. Go to the Settings of your iPhone. This is the app with the gray gears.
  2. Swipe until you see the 'General' option on the screen and select it.
  3. Swipe until you see the 'Reset' option and select it.
  4. Select 'Delete all content and settings'. You'll need to enter your access code. Enter it and press 'Done'.
  5. You'll be asked if you want to clear your iPhone. Press 'Clear iPhone' if you want to delete the iPhone completely.
  6. You'll have to confirm again, for security purposes. If you're sure, press 'Clear iPhone'. Your iPhone will be cleared.

Samsung smartphones

To remove your account and return your device to factory settings, follow the steps below.

Note: all your data and files will be lost. Make a full backup in advance, via your Google account, for example.

  1. Back up your personal information if you haven't already.
  2. Go to Settings and select Accounts and Sync.
  3. Click your Samsung account.
  4. Select Remove Samsung Account.
  5. A message will pop up that all data will be lost.
  6. Confirm that you want to continue.
  7. Enter your login details to remove the account.

Other Android smartphones

To remove your account and return your device to factory settings, follow the steps below. You need a working WiFi connection to complete these steps successfully.

Note: all your data and files will be lost. Make a full backup in advance, via your Google account, for example.

  1. Back up your personal information if you haven't already.
  2. Go to Setting and then to Accounts.
  3. Choose your Google account and click on the icon with the 3 dots.
  4. In the extra options, you can find the option 'Delete' or 'Disable synchronization'.
  5. Enter your password.
  6. Did it work? The 'Google' header under your Accounts will disappear.
  7. You can now reset your device to factory settings to delete all personal information.

Samsung Gear

The Samsung Gear products use a Reactivation Lock to ensure that your device can't be activated without your password. Follow the steps below to (temporarily) deactivate the Reactivation Lock.

Note: The device has to be connected to your smartphone via Bluetooth.

  1. Turn on the device and go to all apps via the home screen.
  2. Select Samsung Gear. On some devices, you can find it under Samsung Apps.
  3. Click on Find My Gear.
  4. Click Reactivation Lock.
  5. Use the slider to turn off the Reactivation Lock.
  6. Enter your Samsung account password and press CONFIRM.

Windows smartphones

Clearing your Windows smartphone is a piece of cake. Follow the steps below to remove all personal information from your device.

Note: make sure your data and files are backed up via your Windows account.

  1. Back up your data if you haven't done so already.
  2. On the home screen, select the Windows logo to go to all apps.
  3. Select Settings.
  4. Select System.
  5. Go to Factory settings via Info.
  6. You'll receive two warnings. Are you sure? Click Yes twice.
  7. It may take a while for your device to complete the process.
Céline
Article by:
Céline Phone Expert.

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