Coolblue
Written by Rick

The most common errors in AEG and Zanussi electric cooktops

An error message on your AEG or Zanussi ceramic or induction cooktop isn't fun. Fortunately, an error code doesn't always mean that your cooktop is defective. Below, you can read what the error code on your cooktop means and how you can solve it.

Error E3

Problem: The electrical connector is incorrect, so the cooktop gets too little or too much voltage to process.

How can I solve this? Have a certified installer check the electrical connector.

Error E4

Problem: You've let something boil dry, so the automatic shutdown and overheat protection are switched on.

How can I solve this? Switch off the cooktop, wait 30 seconds, then switch the cooktop back on. The cooktop should now work again.

Error E7

Problem: The fan is blocked.

How can I solve this? There's a fan on the underside of the cooktop. Check to make sure it's not being blocked by, for example, a product in the drawer or the cupboard under your cooktop.

Error E8

Problem: The electrical connector is incorrect. The cooktop is only connected to 1 phase.

How can I solve this? Have a certified installer check the electrical connector.

Error E + number

Problem: An internal error has occurred.

How can I solve this? Disconnect the cooktop from the AC power by removing the connector. Then wait for half an hour before switching the power on again.

Error L

Problem: The child lock is switched on.

How can I solve this? Turn off the child lock. The way to do this is different for each cooktop. Check your cooktop's manual how to do this.

Error F

This error can have several causes.

  • There's no pan on the cooking zone you want to use. Put a pan on the cooking zone.
  • The pan isn't suitable for induction. Use a pan that is suitable for use on induction.
  • The pan is too small for the cooking zone. Use a pan with a bottom that's at least as large as the cooking zone. If you use a flexible zone (FlexiBridge), make sure that your pan actually covers the entire zone that you set. For more information, see the manual in the chapter "Flexible induction cooking space".
  • The ProCook function is enabled, but there are 2 pans on the flexible induction cooking zone. With the ProCook function, only one pan is allowed on the flexible induction cooking zone. For more information, see the manual in the chapter "Flexible induction cooking space".

Error -

Problem: The cooktop is automatically switched off. If you haven't adjusted the settings of a cooking zone for some time, the cooktop switches itself off. The amount of time it takes before this happens depends on the temperature setting. At the lowest temperature settings, this happens after about 6 hours, while it happens after about 1.5 hour at the highest settings. The exact times can be found in the manual in the chapter "auto shut-off".

How can I solve this? Switch the cooktop back on.

Didn't fix the problem?

You can't solve all error messages yourself. If the solutions listed weren't helpful, you'll need a technician:

  • Did you buy the cooktop from us? Contact our customer service right away. We'll gladly help you along, whether you're within the warranty period or not.
  • Did you buy the cooktop elsewhere, but is it still within the warranty period? Contact the cooktop vendor.
  • Did you buy the cooktop elsewhere, and is it outside the warranty, but you would like the problem to be solved? Contact AEG or Zanussi.


© 1999 - 2020 - Coolblue N.V.
Customer rating: 9.2 / 10 - 13,327 reviews