How do I solve problems with my laptop's touchpad?
Solution 1: Check if Windows has crashed
To rule out whether the problem is in your touchpad, first check if Windows has crashed. Press the Windows key on your keyboard and see if the start menu appears on your screen.
Is that not the case? That means Windows has crashed. Press and hold the power button for about 10 seconds to turn off your laptop. After your laptop has restarted, the problem should be fixed.
Does the menu appear? That means Windows hasn't crashed and we can quickly move on to solution 2.
Solution 3: Disconnect external devices
Disconnect all external devices that are connected to your laptop. A mouse or trackball can sometimes turn off the touchpad automatically.
Reconnect external devices
If the disconnection of your external devices didn't help, you're free to reconnect it. In fact, we even recommend this for the next steps. It's easier to navigate through Windows with a mouse.
Solution 4: Check the mouse settings
Now that we can rule out that the problem is caused by external devices, it's time to check the mouse settings.
- Click the Start button at the bottom left of your screen.
- Next, click Settings, which is the gear icon.
- Click Devices.
- Now, select Mouse and touchpad.
- Check if the slider under Touchpad is on. If not, switch it on by clicking it.
- Test if your touchpad works. Doesn't it? Proceed to step 5.
Solution 5: Check the driver
Chances are something is wrong with your mouse driver. It's advisable to check your drivers, and possibly update them.
Solution 6: Have your laptop repaired
Did none of these solutions help? Chances are your touchpad is broken. In that case, we recommend you have the touch pad repaired externally. You can often have it repaired at your local computer store. If your laptop is still within the warranty period, it's wise to contact the store where you bought the laptop. Often, broken touchpads are covered by the manufacturer's warranty.