Rules - Product trade-in at Coolblue

     Identity and Ownership

1. You're 18 years or older.
2. You declare that you're the owner of the product and that you're authorized to return to it.
3. The Coolblue account of the new purchase has to be in name of the person who trades in the product.
4. During the trade-in, you have to show a valid form of ID, such as a passport, ID card, or driver's license. That way, we can handle the trade-in securely and correctly.

Privacy and Data

1. With the trade-in, you give us permission to delete all data from the device.
   • 5.1. You make a backup of your data before you trade in your device. Coolblue doesn't check if you stored this.
   • 5.2. Delete all data before you hand in your device.
   • 5.3. Any lost data is at your own risk. Coolblue isn't liable for this.
2. After you agree to the trade-in value, the old product is no longer yours. You can't request the device back or use it.
3. Active contracts, licenses, or subscriptions linked to the product remain your responsibility. Don't forget to disconnect the device from services like Office or iCloud before the trade-in.

Trade-in terms and conditions

1. Coolblue will only accept your old product if it's listed in our Trade-in Tool on the website. Isn't it on the list? We don't accept it.
2. Coolblue won't accept the old product if the product:
   • 9.1 Doesn't turn on. This means we can't determine if your personal data was deleted, so we won't accept the device.
   • 9.2 Doesn't have a legible IMEI or serial number.
   • 9.3 Is still secured or locked with a connected account. Turn off 'Find My iPhone' on iPhone models or 'Find My Device' on Android.
   • 9.4 Has accessories such as screen protectors, cases, or stickers.
   • 9.5 Can't be transported safely due to a swollen battery or loose parts, for example.
3. You can trade in multiple products at Coolblue.
4. Coolblue first checks if your old product is listed as stolen. Is that the case? We'll confiscate it and report it to the police. You won't be eligible for the trade-in value.

Trade-in value and Compensation**

1. You can make your own non-binding estimate of the trade-in value via the Trade-in Tool on our website. This value is an estimate and can change.
   • 12.1. In the store, a Coolblue colleague will determine the final trade-in value based on the model and condition of your device. This trade-in value is valid on that same day.
   • 12.2 You hand in your old product in the store. You'll then hear the definitive amount right away.
2. You can receive the trade-in value in 2 ways:
   • 13.1 As a discount on your new purchase. This discount can only be applied within 30 days after purchase.
     • 13.1.1. Can't the discount be applied to your new order right away? The amount will be refunded to the bank account you used to pay for your new product within 7 working days.
   • 13.2. As CoolblueCredit on a Coolblue account
     • 13.2.1. CoolblueCredit will be added to your Coolblue account within 3 working days.
     • 13.2.2. Don't have an account yet? We'll create one for you.
     • 13.2.3. The credit is valid for 1 year after you receive it.
3. The trade-in value can be used for any Coolblue order.

Extra trade-in value

1. If you buy a new product with an extra trade-in value promotion, you can find this on the page of the product you're buying. You can only receive this extra trade-in value once, no matter how many devices you trade in.
2. You only receive the extra trade-in value on the promotional product.
3. You only receive the extra trade-in value if you buy your new device within the promotional period and trade in a device from the same product category.

Return

1. When you return the new product within the 30-day return window, the following applies:
   • 18.1 You'll get a refund for the purchase price.
   • 18.2. Your original trade-in value will be added to your account as CoolblueCredit.
   • The extra trade-in value is no longer valid and won't be paid out.

Dutch law applies to these terms and conditions