Delivery and pickup options

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Most pickup points and post offices are open as usual. When you order via our website, you'll see all opening hours of your favorite pickup points.


Yes. Indicate that you want to pick up your package at a bpost pickup point in your shopping cart. Next, choose the pickup point or the Parcel Locker in your area. Once you've paid for your order online, you can pick up the package after 16:00 the next working day. You have 14 days to pick up your package at the pickup point, starting on the specified pickup date. If you chose the Parcel Locker, you have 5 days.

Unfortunately, you can't pick up pre-orders at a bpost pickup point. The same goes for large products like white goods and large televisions. We'll let you know in your shopping cart.


Want to pick up your package when it suits you? Choose a bpost Parcel Locker. You'll be able to pick up your package 24 hours a day.

How it works: Indicate in your shopping cart that you want to pick up your package at a bpost pickup point. Then, choose the Parcel Locker in your area and place your order. Your package will be waiting for you the next working day. You'll receive an email from bpost with the code you can use to pick it up. Your package will be available for pickup for 5 days.

Unfortunately, you can't pick up pre-orders at a bpost pickup point. The same goes for large products like white goods and large televisions. We'll let you know in your shopping cart.


Yes, Coolblue is active in Belgium, the Netherlands and Germany. The website on which you order determines where we deliver:

  • If you want to have your package delivered in Belgium, you're good to go if you're on Coolblue.be.
  • If you want to have your package delivered in the Netherlands, go to our Dutch website Coolblue.nl and place your order there.
  • If you want to have your package delivered in Germany, go to our German website Coolblue.de and place your order there.

Unfortunately, it's not possible to order a product on our Dutch website Coolblue.nl and have it delivered in Belgium.

Do you live in another country, such as France, and would you still like to order from us? We recommend that you pick up your package yourself in one of our Belgian stores or at a bpost pickup point.


Unfortunately, it's currently not possible to receive your package today.


Yes. If you choose delivery, your package will be delivered to your home.


Yes. If you choose delivery, your package will be delivered to your home. All deliveries are now contactless and we bring your order to your front door. Due to Black Friday, delays can occur at bpost and PostNL.


Yes, that's an option for __ large products__, such as washing machines, dryers, fridges, freezers, televisions, trampolines, and large fitness equipment. You can choose a 4-hour time slot when you order. That way, you don't have to stay home all day.


Not home during the day? Choose evening delivery between 17:30 and 22:00 on working days. If you order before 23:59, your order can be delivered the next evening on working days. Select "Delivery on appointment" in your shopping cart to choose an evening. Evening delivery costs €9.95.

We also deliver much larger products, such as a washing machine, in the evening. When ordering your product, choose the paid evening time slot on the day that suits you best. We'll deliver your order between 17:00 and 22:00. We don't deliver on Sunday.


That depends on where you live and what you want to order.

  • If you live in Flanders or Brussels, we deliver small products, such as laptops or small kitchen appliances, on Sundays. We don't do that in Wallonia.
  • We don't deliver large products such as washing machines and fridges on Sundays.

To make it extra easy for you, we always indicate when you can expect your package on the product page, in the checkout, and in our emails. You'll also receive an email on your delivery day with a time indication of your delivery.


If you order before 23:59, your package will be delivered the next day, for free. In Flanders and Brussels, we even deliver on Sunday. Do you live in Wallonia? We'll deliver orders placed on Saturday and Sunday on Monday. We deliver between 7:30 and 22:00. The morning of your delivery day, you'll receive an email with a time slot.


Appliances smaller than 175x78x58cm and lighter than 30 kilos can be sent to us. We'll make sure your product is processed in an environmentally-friendly way.

  • Send your product to the following address via a bpost point or parcel locker. Coolblue Recycling Antwoordnummer 60350 5000 VB Tilburg
  • Or visit one of our stores.

Devices larger than 175x78x58cm or heavier than 30 kilos can be disposed of at a container park in your area. Is your large appliance delivered by CoolblueBezorgt? We'll take your old one with us.


Yes. If the product is in stock, you can pick up your product at one of our stores the same day. You can select a pickup location in the shopping cart.

Is the product out of stock in the store? You can order it and pick it up the next day. You have to pay in advance, so you can pick up your order even faster.

Someone else can also pick up your order for you if they bring the pickup confirmation.


Yes. We keep 1.5 meters away and our delivery drivers sign for delivery themselves.

Small products
If you ordered a small package, the delivery driver will put the package in front of the door as soon as you open it.

Large products
We'll deliver your large products to just over the threshold of your home. We'll only take your old product with you when it's ready at the threshold.

Products with additional connection services
For some products, we offer additional connection services. Extra hygienic measures apply to ensure safe delivery. We'll explain this in videos:




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