Payment failed or declined
Back to customer serviceSometimes, it takes a little longer for our website to register a payment. It can take up to one hour before we receive payments. Check whether the money was transferred.
What if the money was transferred, but you didn't receive an order confirmation yet? It's best to wait for a little while. Still didn't receive an order confirmation after one hour? Contact our customer service. We can help you out quickly by checking your transaction number. This will always be stated on the bank statement.
Was the money not transferred? In that case, the payment failed and you didn't lose any money. You can place your order again.
Did your credit card or PayPal payment get declined? Payments connected to a credit card are checked for fraud. Was your payment declined unjustly? Unfortunately, we can't tell you why. Of course we don't suspect you're committing fraud, but we have to keep our payment check methods a secret.
Your order is declined automatically and you won't be charged. Do you still want to receive your order? Order again and select another payment option.
Payments made with a credit card are checked because they're susceptible to fraud. We think it's important to protect our customers from fraudulent payments. Payments will be automatically approved or declined based on a large number of criteria. Unfortunately, we can't tell you why your payment was declined. Of course we don't suspect you're committing fraud, but we have to keep our payment check methods a secret.
Check whether the money was transferred. What if the money was transferred, but you didn't receive an order confirmation yet? It's best if you wait for a little while. It can take up to one hour before we receive payments. Still didn't receive an order confirmation after one hour? Contact our customer service. If you have the transaction number, we can help you as quickly as possible. You can find it on the bank statement. Was the money not transferred? In that case, the payment failed and you didn't lose any money. You can place your order again.
