Payment failed or declined

Check whether the money was transferred.

• If this is the case, we recommend you wait for 1 hour. If our payment platform is busy, a payment can sometimes get delayed. It can take up to 1 hour before you receive an order confirmation. Still haven't received an order confirmation after 1 hour? Contact our customer service.
• Make sure to also check your spam inbox, sometimes the order confirmation ends up there.
• Was the money not transferred? In that case, the payment failed. You can place your order again. We don't process orders without a successful payment, so you don't have to worry about receiving 2 orders.

Oh no! That's not supposed to happen. Has the amount been taken out of your account multiple times, even though you only placed 1 order? You'll get your money back as soon as possible, of course. Contact one of our experts.

We always check credit card payments and PayPal payments, because they're vulnerable to fraud. Unfortunately, we can't tell you why your payment was declined. We don't suspect you're committing fraud, of course, but we have to keep our payment check methods a secret. Unfortunately, we can't reverse a rejected payment.

Your order is canceled automatically and we won't debit anything. Do you still want to receive your order? Order again and choose Bancontact or manual transfer.

Sometimes, it takes a little longer for our website to recognize that you've paid. It can take up to 1 hour before we receive payments. Check whether money has been debited from your account.

• Has the money been debited, but haven't you received an order confirmation yet? We recommend that you wait for an hour. Didn't receive anything after an hour? It's best to contact us via email. Email a screenshot of your bank statement with the transaction number on it and we'll look up your payment.
• Has no money been debited? The payment wasn't successful. You can place your order again. We don't process orders without a successful payment, so you don't have to worry about receiving 2 orders.

We always verify credit card payments due to susceptibility to fraud. We find it important to protect our customers from fraudsters.