Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or write the freepost and return number on the box. You can find it in the email we sent you.
Write the return number and the return address on a piece of paper and stick it to the box yourself. Use the freepost number or the address on the shipping label for the address. That way, shipping is free.
This depends on the specific product. We offer different solutions for small products and large products.
Do you want to know if your product is being picked up? We'll always let you know via email after your product has been registered. In addition, you can find out what type of warranty you have on the product page of your product, under "specifications". Does it say "On-site service"? We'll come pick up the product. If it says 'Carry-in warranty', we expect you to send the product to us.
You can see the status of your order in My Coolblue. As soon as we start processing your package, we'll send you a confirmation email. It's possible that your product has arrived at our warehouse according to the Track & Trace information, but you haven't received a reception confirmation yet. Don't worry, it can take up to 24 hours before we start processing your return.
Did you return your package over 3 days ago and still haven't heard anything? Please contact our customer service.
You have 2 options within 30 days of receiving your product:
Your product will always be repaired after 30 days.
You can indicate your choice in the [online return form] (https://www.coolblue.be/en/return-request).
You can register your return within 30 days of receiving the product. After that, you'll have another 14 days to return your product for free. You have 2 options:
To get the full purchase amount back, it's important to return your product in its original condition and make sure it's undamaged. Handle the product as you would do in the store.
You can indicate your choice in the [online return form] (https://www.coolblue.be/en/return-request). After 30 days, we'll repair your product and the above options no longer apply.
You probably understand that you can't return the following products:
We can't refund you for services performed by postal workers or installers either. These include:
You can do this easily and quickly via the [online return form] (https://www.coolblue.nl/en/return-request).
As soon as we've processed your return, we'll refund you within 3 working days. The time it takes for a refund to appear on your bank account depends on the payment method.
You might get your money back in several installments. This can be due to two things:
Yes, that's possible! Read more below: