Pack product for return
How should I pack my product to return it?
Use sturdy packaging. If you can, use the original packaging. That way, the chance of the product getting damaged is smaller. No longer have the original packaging? No problem. We'll look at the condition of your returned product and determine what the depreciation is based on that.
You can ship the product in a Coolblue box or another box that closes well.
All packed up? Print your shipping label or show the barcode of the shipping label from your smartphone at a bpost point near you. You can find the shipping label in the email you received from us.
Do I have to return my product in its original packaging?
Yes, if you send back your product within the return window. That way, we might be able to make someone else happy. No longer have the original packaging or is it damaged? In that case, we'll look at the condition of your returned product and the packaging to determine what the depreciation might be.
Do I have to pay to return my product?
No, that's free. You can put the product in the original packaging and send it in a Coolblue box or another sturdy box that can close properly. Use the shipping label in your email, print it, and stick it to the box. Bring the box to a bpost point or Parcel Locker near you or to one of our stores.
Don't have a printer? Show the barcode in the shipping label on your smartphone at a bpost point. Note: this isn't possible if you want to return it via a Parcel Locker.
Where can I find my shipping label?
We'll send you your shipping label via email, within the hour after you've registered your return or repair. You'll find the shipping label in the attachments.
What if I haven't received my shipping label yet?
After you've registered your return, you'll receive a shipping label per email within an hour during the opening hours of the customer service. Does it take longer? Contact our customer service.
What do I have to do before I return my laptop, smartphone, or other data carrier?
When you return a device, we'll wipe the data. Make sure you have stores your data:
- Back up the data you don't want to lose.
- Remove accounts from your device by restoring it to the factory settings. You can read how to do this on the information page.
- Turn off "Find my iPhone". Otherwise, we're not allowed to repair your product.
- Remove your SIM card from your smartphone or your SD card from your camera.