Yes, you can also do this via the [online return form] ( After your registration, we'll let you know exactly what the next steps are.

You can do this easily and quickly via the [online return form] (

  • Take your product to one of our stores. You don't have to register your return online beforehand and don't have to print anything either.

  • Want your money back? We can pay back amounts under € 30 in the store right away. Larger amounts will be refunded within 3 working days.

  • Want to exchange your product? Make sure to reserve your product by ordering it and having it shipped to the store. You won't have to pay for the reservation.

Take your product to one of our stores or register your return via the online return form. You can send your product to us as follows:

  1. Use a sturdy box for your product. Print your shipping label or write the freepost number and return number on the box. You can find them in the email we sent you.
  2. Take your package to the post office. Returning a product is free!

As soon as we've received your product, we'll start processing it. You can choose a refund or exchange your product within 30 days. If you want to exchange it, we'll send you the new product the day we receive your old one. Do you want a refund? You'll have the money in your account within 3 working days?

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