Order, change, or cancel
How can I change my delivery address?
Delivery via bpost Already received an email that says bpost will deliver your package? Unfortunately, it's too late to change your address. You can decide to get your package delivered to a bpost-point or parcel locker. You can do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: this trick only works if the delivery driver hasn't started their route yet.
Delivery via DPD Is DPD delivering your package? You can change your address in your DPD account or via the myDPD app. You can also choose to have your package delivered to a DPD pickup point.
Delivery via Coolblue Contact our customer service to change your address. If your order is already far into the delivery process, the delivery moment might have to be adjusted as well when you change addresses.
Delivery address in account Did you move and want to change the delivery address in your account? You can! Go to the 'information' page in your Coolblue account and easily adjust your delivery and invoice address here.
How do I get my money back if I return or cancel my order?
You get your money back as CoolblueCredit. Your credit will be in your account within 3 working days. With this, you can buy another eco-friendly product.
How can I change my order?
How you can adjust your order depends on if we've already sent your order. You can check this in your email.
Didn't you receive a shipping confirmation yet? We might be able to change your order. Contact one of our experts for this.
Did you already receive a shipping confirmation? It's not possible anymore to change your order. Is it a store order or do you have a different problem? Contact one of our experts. They're happy to help you.
How do I cancel my order?
You can do this via 'my orders' in [My Coolblue][1]. You can only cancel it if your order hasn't left our warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the [online return form][2].
[1]: https://www.coolblue.be/en/my-coolblue-account/order-overview [2]: https://www.coolblue.be/en/return-request
How do I place an order?
Place your products in your digital shopping cart via the green button. If you place your order with your Coolblue account, this goes even faster as we already know you.
Would you rather speak to an employee? Call the customer service.
How soon will I be refunded after a cancelation?
As soon as we've processed your cancelation, we'll refund the money. How quickly you'll see it on your bank account depends on your payment method.
- Bancontact: within 3 working days
- Credit card/PayPal: the charged amount will be refunded within 3 days.
- Bank transfer: you don't have to pay anymore. Did you already transfer the payment? As soon as we receive the money, we'll transfer it to you within 3 working days.