Coolblue
Back to customer service

Order, change, or cancel

You can return your product within 30 days. Returning a product paid for with EcoCheques? We won't refund you in money, but give you shop credit. Use it to purchase the same, or a different, EcoCheque product. Only our Customer Service can redeem shop credit. Contact us if you want to order something, or to redeem the amount.

Once you've placed your order, you can no longer change the delivery address of that order yourself. How you can still change your address depends on the delivery service that delivers your package.

Delivery by bPost
Have you already received an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost pickup point or parcel locker instead of to an incorrect address. You do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only do this if the delivery driver hasn't started their route yet.

Delivery by Coolblue Please contact [our customer service] (https://www.coolblue.be/en/customer-service "Customer service") to change your address. If your order is already into the delivery process, the delivery time may also need to be adjusted if you change the address.

Delivery address of pending order Once you've placed your order, you can no longer change the delivery address of that order yourself. How you can still change your address depends on the delivery service that delivers your package.

  1. Delivery by bPost Have you already received an email stating that your package will be sent with bpost? Unfortunately, it's too late to change your address. You can still choose to have your package delivered to a bpost pickup point or parcel locker instead of to an incorrect address. You do this by adjusting your delivery preferences in your bpost account or via the My bpost app. Note: you can only do this if the delivery driver hasn't started their route yet.

  2. Delivery by Coolblue Please contact [our customer service] (https://www.coolblue.be/en/customer-service "Customer service") to change your address. If your order is already into the delivery process, the delivery time may also need to be adjusted if you change the address.

Delivery address in account Did you move and do you want to change the delivery address in your account? No problem! Go to 'Information' in your Coolblue account. You can easily adjust your delivery and invoice address.

Yes. We won't refund the money to the gift card, but put it in your account as store credit.

You can easily register your return via the online return form.

Please contact our Customer Service to change the name, address, or email address of your order.

You can easily cancel it in My Coolblue. You can only cancel if your order hasn't left the warehouse yet. Was your order already shipped? You can refuse it at the door or return it for free via the online return form.

Add products to your digital shopping cart via the big green button. If you place the order with your Coolblue account, you can order ever faster.

Would you rather speak to an employee? Please call our Customer Service.

As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

  • Bancontact: within 3 working days
  • Credit card/PayPal: the debited amount will be refunded within 3 days
  • Bank transfer: you don't have to pay anymore. Did you already pay? We'll refund it within 3 working days.


© 1999 - 2021 - Coolblue België N.V.
Rating by costumers:
Kiyoh 9.1 / 10 - 15,418 reviews