Complaints

Q: What if I want to submit a complaint?

* We'll do everything we can to resolve your complaint. The fastest way is to contact \[our customer service\](https\:\/\/www.coolblue.be\/en\/customer-service\/contact-us?shortcut=true).\n\n* Aren't satisfied with your answer? Go big and address our customer service manager. You can email them (MT-klantenservice@coolblue.be) or send a letter to the address below. You'll get an answer within 3 working days.\n\nCoolblue N.V. t.a.v. Alex Reijnhout \nBorsbeeksebrug 28\, Gebouw 5 \n2600 Berchem\n\n* Weren't they able to help you to your satisfaction? You can always submit your complaint to the \[Consumer Mediaton Service\](https\:\/\/consumerombudsman.be\/en\/request-form). You can also bring your complaint to the disputes committee via the \[European ODR Platform.\](https\:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&lng=EN).

What if I want to submit a complaint?

We'll do everything we can to resolve your complaint. The fastest way is to contact our customer service.
Aren't satisfied with your answer? Go big and address our customer service manager. You can email them (MT-klantenservice@coolblue.be) or send a letter to the address below. You'll get an answer within 3 working days.

Coolblue N.V. t.a.v. Alex Reijnhout Borsbeeksebrug 28, Gebouw 5 2600 Berchem

Weren't they able to help you to your satisfaction? You can always submit your complaint to the Consumer Mediaton Service. You can also bring your complaint to the disputes committee via the European ODR Platform..

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